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Today, it is easier and faster than ever to access digital services offered by the society. It’s such an obvious expectation that the majority of us don’t even think about it. But not for everyone. According to official statistics, there are almost one million Swedes who state that they almost never use the Internet.
The crisis we are facing now is unique in that it is two-dimensional – it strikes against both supply and demand. The way forward is through a digital transformation that propels us towards a digital culture where we dare to test completely new things.
Digital services act as an additional channel for accessing and delivering social care services. But one size does not fit all. Every organization must adapt these services to their own operations and processes. Indeed, needs and practices may vary between different services - and even within the same social care organization