Create lasting, loyal customers
We manage 40 percent of Nordic energy consumers and contracts, turning customer care into an automated, personalised and profitable service. We help you meet the customer where they are, so they can access services, receive personalised offers and communicate with customer services, whenever they choose from the device they choose.
We integrate sales and marketing with customer service to give companies a 360º view of their customers, so they can generate personalised offers based on a consumer's situation and interest. Plus, services are digitalised and automated end-to-end to reduce admin costs.
Jyri Kivinen
Head of Energy Utilities
Key benefits
Customer experience focus
Digitalisation reduces manual work, improve efficiency.
Create loyal customers
Deliver top customer satisfaction regardless of channel.
Personalised offers
Lower churn with easy-to-buy offers in any channel.
Key features
Customer 360º module
All the information you need, at a glance.
Campaign management
Manage, launch and target marketing campaigns.
Online
Easy-to-use self-service portal available on any device.
Customer contact information management
Customer contact information management
Errand management and workflow automation
Event-driven capabilities for flexible processes.