June 4 | Tieto HQ
What does it mean, when a company wants to become more customer-centric? What is required and what do you need to change in the ways-of-working? What are the characteristics of customer-centric organizations?
You will hear stories and examples of journeys towards more customer-centric culture. You’ll also get a chance to train and practice yourself with some exercises.
|17.00||Opening words & greetings
SDN Finland & Liisa Holma, Tieto
|17.15||Case YLE: Continuous learning and visual product development
Jaakko Lempinen, YLE
|18.00||Case SOK: The power of visualization
Teemu Äijälä, SOK
|18.45||Case Tieto: Transformation to more customer-centric culture
Liisa Holma, Tieto
|19.15||Exercising: Turning fresh ideas into long lasting change by nanohabits
Ella Gustafsson & Murray Dick, Nanohabits