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Nurturing Customer-Centric Culture

June 4 | Tieto HQ

4.6.2019, Finland

Welcome to the meet-up hosted by Service Design Network Finland and Tieto

What does it mean, when a company wants to become more customer-centric? What is required and what do you need to change in the ways-of-working? What are the characteristics of customer-centric organizations?

You will hear stories and examples of journeys towards more customer-centric culture. You’ll also get a chance to train and practice yourself with some exercises.


Agenda

16.30 Registration
17.00 Opening words & greetings
SDN Finland & Liisa Holma, Tieto
17.15 Case YLE: Continuous learning and visual product development
Jaakko Lempinen, YLE
18.00 Case SOK: The power of visualization
Teemu Äijälä, SOK
18.30 Break
18.45 Case Tieto: Transformation to more customer-centric culture
Liisa Holma, Tieto
19.15 Exercising: Turning fresh ideas into long lasting change by nanohabits
Ella Gustafsson & Murray Dick, Nanohabits
19.45 Networking
21.00 Event ends

Meet our speakers

Experience Transformation Lead, Tieto

Liisa Holma, Head of Experience Transformation, Tieto

Head of Customer Experience, YLE

Jaakko Lempinen, Head of Customer Experience, YLE

Design Director, SOK

Teemu Äijälä, Design Director, SOK

Project Lead, Nanohabits

Ella Gustafsson, Project Lead, Nanohabits

Project Lead & Habit Designer, Nanohabits

Murray Dick, Project Lead & Habit Designer, Nanohabits

Register now

Registrations are managed by our partner SDN Finland at Eventbrite. Please register here (Eventbrite).


Hurry up, seats are limited!

Contact us

Liisa Holma

Tieto alumni

Date and place

4.6.2019
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