Scandinavian Speaking Delivery Lead

TietoEVRY invites to join our IT Service Desk department. It was established in 2013 in Riga to provide IT services for corporate customers in public sector, utilities, retail and logistics in Norwegian, Swedish, Danish and English. We offer working experience on an international level in a leading global IT company with Scandinavian values, business stability and openness.

As part of your job you will be responsible for:

• Ensure and maintain high level service desk operations according to the SLAs and other internal quality standards
• Good understanding of customer business, contracts and accountable for customer delivery meeting customer expectations
• Manage new customer implementations, exits, service changes for existing customers and take part of improvement projects for customers and processes
• Set strategic goals, follows up on their implementation, identify and resolve operational  and organizational problems and escalations
• Negotiate and form effective communication and productive relationships with team and stakeholders
• Provides technical first line supervision for the team members, supervise the training for newcomers and provide feedback to Line Management on employee performance

Expected requirements:

• Fluent in any Scandinavian language (at least B2) and proficient in English
• Solid experience and knowledge of the business environment - IT Service Desk/ Customer Service operations
• Knowledge of ITIL frame, LEAN or Six Sigma is considered as advantage
• Advanced communication, problem-solving, decision-making skills and able to manage stress in a constructive way
• Result-oriented mindset accepting the accountability for his own work
• Respectful and empathetic personality with excellent cooperation and customer service skills

We offer you 

• Challenging work and working experience on an international level in a leading global IT company 
• Professional and personal development opportunities 
• Scandinavian values, business stability and openness
• Dynamic and friendly work environment
• Excellent and competent colleagues 
• Working normal business hours and possibility to work from home
• Competitive remuneration up to 1500- 2100 EUR monthly/gross* and benefits package (health insurance, sports and a lot more)  

*Monthly salary offer will be defined based up on the candidate’s professional competence compliance with job demands. The salary is a part of the remuneration package provided by Tieto Latvia, that includes additional bonuses and opportunities (health insurance, additional holidays, professional development etc.)

About TietoEVRY

Welcome to an exciting journey. TietoEVRY creates digital advantage for businesses and societies. We are a leading digital services and software company with local presence and global capabilities. Nordic values and heritage are the foundation of TietoEVRY success. Let's build a brighter future. Together. 

Read more about us here.