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Genesys Contact Center Consultant

Wien, Graz, Linz

Regular

Consulting

30 November 2020 - 31 March 2021

Operations

About us in Austria  

TietoEVRY Austria is a subsidiary of TietoEVRY Oyi, the largest Nordic IT services company with 24.000 employees around the globe. With about 200 experts and offices in Vienna, Linz and Graz, TietoEVRY Austria is committed to develop enterprises and society through IT by realizing new opportunities in customers’ business transformation. We believe in professional development and results by supporting our customers on their journey into a meaningful digital future. At TietoEVRY Austria, our development and consulting portfolio rages from Industry Solutions and Data Driven Business to Customer Experience Management and SAP services to Digital Advisory and Transformation.

Due to our positive business development, we want to keep growing in Austria and are therefore looking for colleagues who share our attitude: cherishing an autonomous style of work, understanding learning as a lifestyle and seeking to make real, sustainable differences through digitalization for our customers in business and society.

With us you will be responsible for

  • supporting our local and international project teams with complex contact center solutions 

  • acting as a technical expert who is able to implement technical solutions as well as a coach supporting colleagues in their competence development 

  • building the understanding of customer business, anticipate customer needs and discover alternative solutions that are relevant for our customer’s success 

  • participating in sales processes to ensure realistic planning 

We expect you to have

  • the ability to consult professionally 

  • minimum five years experience in the contact center area 

  • knowledge (basic architecture view) in network technologies, database systems, software engineering, operating systems, application servers and security concepts 

  • knowledge in working with voice processing systems and VOIP technologies 

  • experience with interface technologies, requirements engineering, UML, and contact center related products (for instance Genesys) 

  • experience with OmniChannel Integrations (such as Chat, Social Media a.s.o.)

  • solid experience in project management and working with pre-sales activities as well as capability of handling discussions in German and English

  • willingness to travel in order to provide best services to our customers

As a person you are 

  • proactive and act with open mind by challenging the status quo and drive actions for change 

  • taking ownership of your results and delivered quality and passionately drive execution to add customer value 

  • having fun at work, love to learn new things and work within a dynamic team 

We offer

  • an exciting career path with a wide variety of personal and professional development opportunities
  • a large customer network and an industrialized consulting solution portfolio
  • active participation in the development of our company together with talented colleagues and inspiring international environment
  • excellent teamwork which is part of our values and the possibility to share your competences with your colleagues
  • benefits like flexible working hours, home office, laptop and smartphone also for private use, health programs, team events, excellent public transport connection, food vouchers, fresh fruits, the perfect environment to prosper professionally etc.
  • a salary above the defined IT collective agreement of minimum EUR 3.048,00 per month. The amount of overpayment depends on your skills as well as your experience

Further information

If you are interested to work for a highly customer focused company together with an ambitious team you are warmly welcome to send in your application to careers.austria@tieto.com

Kristina Hristova, HR Manager, TietoEVRY Austria

       

      About TietoEVRY

      Welcome to an exciting journey. TietoEVRY creates digital advantage for businesses and societies. We are a leading digital services and software company with local presence and global capabilities. Nordic values and heritage are the foundation of TietoEVRY success. Let's build a brighter future. Together

      Read more about us here.

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