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Skellefteå

Regular

Technical and Functional Expertise

11 January 2021 - 13 March 2021

Digital Consulting

TietoEVRY invites you to join our AM ERP department.
We are a standby organization for our contract customers and focus on services after completion of implementation projects and related to their ERP system. We work in a structured manner according to ITIL and in close cooperation with consulting departments. Our services are based on Microsoft ERP systems: Microsoft F&O and Business Central. Example of services are user support, application operation, integrations and EDI connections.

With a unique combination of global capabilities and local presence, TietoEVRY currently serves customers in more than 90 countries around the world - creating a digital advantage for millions every day.

We are now looking for new employees who are extra passionate about support and have a more technical focus.

You will be part of a group that focuses on technical solutions for our customers.
At start your main task will be monitoring but as we go you will take a bigger responsibility for troubleshooting and participate in elaborating methods and workarounds for our delivery.

You will participate in our constant journey of change, which is largely driven by our product owners where cloud technology is a key. In addition you will have some responsibilities for staffing our ServiceDesk. For example answering the phone and supervise our ITSM.

Your main tasks will be:

  • Monitor and troubleshoot EDI related traffic and incidents
  • Supervise and troubleshoot logging for Application Operation
  • Solving incidents according to EDI and Application Operation
  • Using and managing our ITSM
  • Managing customer and partner contact via on-line meetings, phone, mail and ITSM-system

To enjoy working with us in this role, we believe that you:    

  • Are passionate about good Customer relations and teamwork.
  • Speaks and writes fluent Swedish as well as English.
  • Have an outward looking manner and are curious and eager to learn.
  • Have good IT-technical understanding in general.
  • Have experience of similar work, has recently graduated or has good insight in areas listed below.

It is an advantage if you have experience of, or knowledge about, one or more of the following areas: ITSM-systems, ERP-system, Business processes, EDI or Cloud technique.

Did we get you excited? We look forward to hearing from you.

Start of employment: 1st of March or as soon as possible.

Site: we are primarily looking for employees for our office in Skellefteå.

Send your application to: maria.dahlqvist.bjork@tietoevry.com

If you have any questions please contact Maria Dahlqvist Björk at 070-3553364 or maria.dahlqvist.bjork@tietoevry.com

 

About TietoEVRY

Welcome to an exciting journey. TietoEVRY creates digital advantage for businesses and societies. We are a leading digital services and software company with local presence and global capabilities. Nordic values and heritage are the foundation of TietoEVRY success. Let's build a brighter future. Together

Read more about us here.

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