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Senior Technical Specialist

Ostrava, Brno

Regular

Technical and Functional Expertise

13 October 2020 - 29 November 2020

Cloud & Infra

With us you will be responsible for:

- close cooperation with IBM and customer representatives

- interface to nearshore and offshore service operations for customer units and other internal customers of the service for general service related topics, not covered by other roles.

- customer interface and escalation point for operational matters. Escalation point for Incident, Change and Problem flows.

- understanding of incident/problem/change/configuration management and ensuring that customer initiated changes/requests/incidents follow global processes - scope, timing, impacted parties etc.

- good understanding (on high level) of services provided to the customer – service description, SLA, scope, limitations, pricing model (cost forwarding), catalogue requests & how to order service, contact points and service specific practices

- lead operational governance

- ensure that signed SLA is according to service SLA

- continuous improvement plan from operational perspective

- follows overall SLA status, address deviations, coordinates and escalates as required

- participates regular operative meetings taking place with the IBM

- keeps continuity plan up to date

We expect you to have:

- leadership skills

- familiar with ITIL principles (ITIL foundation certification), knows Tieto’s operations delivery process and tools.

- IT4IT basics

- excellent interaction skills with the customer and vendor on operative level in continuous services related issues.

- excellent communication and networking skills with fluently spoken and written English.

- basic technical background across full technology range

- analytical skills

 

About TietoEVRY

Welcome to an exciting journey. TietoEVRY creates digital advantage for businesses and societies. We are a leading digital services and software company with local presence and global capabilities. Nordic values and heritage are the foundation of TietoEVRY success. Let's build a brighter future. Together

Read more about us here.

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