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Customer Support Specialist in Welfare domain

Jyväskylä, Oulu, Lappeenranta, Espoo, Tampere


Technical and Functional Expertise

16 November 2020 - 01 December 2020

Industry Software

Our Healthcare and Welfare Solutions is committed to develop society through IT by realizing new opportunities in customers’ business transformation. We focus on the Lifecare portfolio for the Nordic healthcare, welfare and education sectors. For the Nordic public sector, we provide transformation and full life-cycle IT services.

TietoEVRY Welfare business area is now looking for customer support specialist to join our growing services team.

Our business in the Welfare area focuses on products that facilitate the work and increase accessibility for our customers, the municipalities. With the help of our products, citizen services, integrations and mobility the users of our solutions can in an easily way get the support needed.

Your role

As a member of our Product Services team you will have opportunities to create new IT solutions, services and products that’ll benefit not just our customers’ businesses but whole society. Moreover, we offer you great opportunities to learn new things and develop yourself professionally.

In this role, you’ll also be:

  • participating on consultancy and training
  • solving incidents and service requests
  • taking part on requirement specification and validation testing
  • working with software deliveries and implementation projects

We expect

We expect you to have suitable work experience and degree from welfare area and great knowledge of our welfare products Effica and Lifecare. You also have excellent knowledge of Finnish social welfare legislation and developmental view on near future of Kanta and Sote reforms.

You have consultancy and training experience, good communication skills and ability to act as a public performer. You also have project know-how and developmental approach to our products. You’re fluent in written and spoken Finnish and English.

We offer

At Welfare business area, we promote a healthy work-life balance and a friendly, caring atmosphere. We believe that trust fosters freedom and creativity. Our culture is built on transparency and active sharing – a truly open environment. We offer an exciting career path with a wide variety of personal and professional development opportunities together with large customer network and industrialized consulting solution portfolio. We encourage our employees to continuous learning, and at TietoEVRY you will have a chance to use part of your time at work to study new things.

Join us and be part of our success

Got interested? We are eager hearing from you, do not hesitate to contact:

Pepe Orellana, Manager Services & Delivery, Welfare,

Please apply by 1rst of December.


About TietoEVRY

Welcome to an exciting journey. TietoEVRY creates digital advantage for businesses and societies. We are a leading digital services and software company with local presence and global capabilities. Nordic values and heritage are the foundation of TietoEVRY success. Let's build a brighter future. Together

Read more about us here.

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