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Financial BPO

Increase efficiency through a cost-effective, value-driven, secure and compliant Financial BPO service.

Scalable solution with predictable cost

Our Business Process Outsourcing provides origination services, contract lifecycle services, and retention and loyalty services. Through a total offering of software and process, we can help you reduce administrative risk, simplify transactions, enable a quick time to market and ensure automatic compliance with regulatory changes.

Our services focus on core business and growth, providing cost efficiency and synergies through technology and advantages of scale. As we can utilise the same processes for non-competitive actions, the cost of compliance and development is shared with other clients.

Kristian Hovden

Sales Director, Credit Solutions & Services

In the spotlight

5 ways lending BPO can boost digital transformation

Read how outsourcing of lending administration can help you reduce cost and focus on your digital transformation during uncertain times.

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10 NPS Do’s and Don’ts

Are you measuring NPS but having trouble getting things to move or change for the better? Then this post is for you!

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Award for Best Customer Service

TietoEVRY Financial BPO was recognised at Brilliant Awards, based on the results from 3 million customer surveys.

Read the news

Why should a loan customer choose to stay with you?

Retention: Five ways to keep your bank customers and their loans

Read the blog post

Key benefits

Cost advantages through technological synergies, shorter time to market, streamlined processes and sharing the cost of compliance.

Cost efficient

Cost advantages through technological synergies, shorter time to market, streamlined processes and sharing the cost of compliance.

A flexible and scalable solution which can handle your peak loads so you can best respond to fluctuating customer demands.

Peak load management

A flexible and scalable solution which can handle your peak loads so you can best respond to fluctuating customer demands.

A secure, reliable and high-quality operation that is automatically compliant with changing regulation.

Risk reduction

A secure, reliable and high-quality operation that is automatically compliant with changing regulation.

Key features

Origination service

Our origination service covers dealer and partner management, pricing and administration, automated credit decisions or preparation for manual credit decisions, and contract activation.

Lifecycle management

We provide customer service and administration during the lifecycle of the credit or deposit. Our service also takes care of contract management, payments, accounting and reconciliation, invoicing and collections.

Retention and loyalty

Helping you to create repeat sales at the end of the contract and early term. Looking after inbound up-sales, outbound up-sales and customer surveys.

Flexibly structured

The Financial BPO solution supports multiple legal entities, currencies and languages.

Guaranteed expertise

Specialised in lending and leasing, our deep knowledge of financial services and banking products ensures we understand the key drivers of your financial services business.

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