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Tietoevry ranked among the best customer experience providers in the financial services sector

21 February 2022

Brilliant Future have conducted their annual survey on the customer experience within the financial services sector. This year, over 2.2 million customer surveys were analyzed and once again Tietoevry were ranked among the top companies.

The Brilliant Future Awards were created to recognize companies that provide exceptional customer experiences. Surveys are analyzed across 12 months to gain an overview of customer interaction throughout the year, using quantitative data. The award provides a benchmark for companies to see how they rank with other providers in the industry.

“It’s great to receive recognition for providing an exceptional customer experience,” says Olof Dedering, Head of Credit Solutions and Services, Tietoevry. “It starts at the first meeting and continues throughout delivery, which in some cases can be 30 years or more. To keep partnerships going for so long, you must continuously innovate and add value to customers’ brands and services.”

“Tietoevry understand the value of an exceptional customer experience and shows how important strategic data-driven processes are for measuring customer perceptions, analyzing them and acting on the data to improve delivery,” says Ulrika Jonsson, Brilliant Future CEO.

 

About Brilliant Awards - Customer Experience:

  • Lists organizations that provide an exceptional customer experience
  • Awards are based on the data from 133 companies’ own customer surveys
  • 2.2 million surveys were conducted in total throughout the year
  • All Brilliant companies are ranked by default

Learn more about the results

 

For additional information, please contact:

Jenny Grahn, Head of Section, jenny.grahn@tietoevry.com, +46 72 546 96 96

Read more about Tietoevry Financial BPO service

 

About Brilliant

Brilliant is part of the Wise Group and is one of the market's leading data-driven survey and action platforms for customer and employee experiences. The company offers agile and data-driven customer and employee insights that help companies and organizations make decisions that strengthen the business.

Brilliant continuously measures and analyzes employee and customer experiences. The result of Brilliant's data shows time and time again that engaged employees create loyal customers and influence the result on the last line. The company's vision is to help companies and organizations around the world unleash the power of people. www.brilliantfuture.se

 

About Tietoevry

Tietoevry creates purposeful technology that reinvents the world for good. We are a leading technology company with a strong Nordic heritage and global capabilities. Based on our core values of openness, trust and diversity, we work with our customers to develop digital futures where businesses, societies, and humanity thrive.

Our 24 000 experts globally specialize in cloud, data, and software, serving thousands of enterprise and public-sector customers in more than 90 countries. Tietoevry’s annual turnover is approximately EUR 3 billion and the company’s shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs. www.tietoevry.com

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