Time to understand what differentiates SIAM from traditional Service Management
If we look at the ITIL service lifecycle pictorial representation, we find Service Strategy at the crux and all other lifecycle phases revolve around it.
This in other terms also mean that if the Service Stratification phase is robust, then all the other phases will start aligning themselves around the same and will be able to deliver effective SD. This is yet another key aspect of discussion, however I say maybe for some other day.
Now if we look at the 4 Ps of Service Management, which are also known as the 4 Pillars of SM, they provide foundation for effective Service Delivery using ITIL as the best practice. SM is something we have now been doing for decades, so the pivotal question is what SIAM brings in for us in terms of improved SD.
I have been asked this in multiple workshops, trainings, webinars and likewise as to how can I describe SIAM in 1 word. Well, the first time I was asked, I am sure I could not do it, however later when I turned back the pages of my professional life and started relating it to what am I doing in SIAM, I was able to figure out that 1 word to describe SIAM. Governance, is that key word that differentiates SIAM from traditional SM. Ironically we have been interchangeably using Delivery and Governance at our will / convenience, which is actually not the case. Delivery focuses on delivering the services and Governance deals in governing the delivered service.
Governance is a structured methodology to achieve Value Creation. In principle through SIAM we need to ensure governance in and around:
SIAM weaves up the multi-vendor environment into a single ecosystem, where the philosophy is “We succeed together and / or we fail together”, and the objective is to eliminate “Blame Game” and “Coexist in Harmony”. And just in case if you are wondering, these are not some good-looking English statements, we have many examples to exhibit this on records. And this is exactly “The Fifth Pillar” which I think is introduced by SIAM to ensure efficient and effective SD, elevating the traditional SM to the next level. And this is how I perceive SIAM and “The Fifth Pillar”.
All very well said, however yet not done. What does SIAM need for apt Governance?
Looks easy, however is it that easy to adopt and adapt SIAM? I’ll be continuing these aspects in the coming blogs to understand and discuss about the minute details in detail.
Happy reading and keep abreast.
P.S. These are my opinion based on years of experience and engagement in the SIAM space. Further views are solicited and appreciated.
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