Customer onboarding

Create a superior customer onboarding journey with an automated digital solution, increasing business volumes while saving you time and money.

Fuel the growth of your business

The digitalisation of customer services creates a fast, personalised and simple experience for customers – a must-have in today's technology-driven market. An effortless and efficient process increases product take-up and customer loyalty, and decreases new business drop-out rates.

Our digital onboarding service provides a multi-channel solution, including online self-service with agreement signing, and an agents' onboarding tool. New customers can sign up to products instantly – at home, with a sales agent or as part of an e-commerce buying journey.

Satu Uski

Head of Business Development, Digital Customer Experience, Financial Services

Key benefits

Onboard anywhere

A swift customer journey with the ability to onboard anywhere increases the number of completed sales, and helps to create long-term customer loyalty.

Save time and money

An automated digital process reduces the cost per acquisition of new business, and saves time compared to the process of manual sales and decision-making.

Exceed expectations

An agile and slick onboarding process enables you to exceed your customers' expectations from the beginning, fuelling the growth of your brand and business.

Key features

Smooth end-to-end process

The entire onboarding process is supported, from guidance on the right product choice, to product information, application and final agreement.

Multi-channel solution

Our digital solution provides a number of channels for customer onboarding, via sales agents, retail partners or directly by the end customer.

Applications for physical touchpoints

In-store application is a smooth customer onboarding and credit origination tool designed for retail partners. Credit decisions are made instantly, with the convenience of digital signatures for immediate acceptance and agreement.

Online and mobile

A fast origination process enables customer onboarding online and via mobile apps, and gives you the ability to target customers with more personalised offers. Our online solution provides co-branding capability for retail partners, giving access and control over credit decisions and transactions.

E-commerce partners

Credit options can be given to customers in a retail environment, with credit decisions made quickly for e-commerce. Co-branded products and partner onboarding are supported seamlessly.

Customer onboarding