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Bergen municipality makes the application process for social welfare payments independent of administrators and offices

In collaboration with TietoEVRY, Bergen municipality was the first to digitize the process for social welfare payments, simplify employees' work, and streamline its dialogue with clients.

Unni Kvisvik

Head of Welfare Norway

The challenge

Citizens expect social services to be available online, in line with the digitalization of the Norwegian Labour and Welfare Administration (NAV) and the wider society. It’s therefore important to ensure that all clients can communicate with NAV digitally for state or municipal services.

 

The solution

Digital citizen services for social services (Digisos) provides digital self-service solutions that allow clients to apply for and receive information about financial and social assistance. Bergen municipality has worked closely with TietoEVRY to develop a new functionality in the professional system Socio for the reception and processing of digital applications. As a result, residents of Bergen can now apply for social welfare payments digitally by logging on to nav.no.

Digital citizen services for social services is a collaborative project involving the Norwegian Association of Local and Regional Authorities (KS), six pilot municipalities (Trondheim, Bergen, Oslo, Horten, Bærum and Stavanger), the system providers, and the Directorate of Labor and Welfare. The project digitizes social services in NAV, and the goal is to improve residents’ user experience and make work more efficient for employees.

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About the customer

With 279,792 inhabitants, Bergen is Norway’s second most populous municipality. Bergen municipality wants to be at the forefront of the digitalization of public services. In addition to being one of six pilot municipalities in the Digisos project, Bergen is also a project owner together with the Directorate of Labor and Welfare.

The digital system allows clients to conveniently apply for social welfare payments at any time, and it gives administrators easy access to their applications and other related information.

Simpler citizen services

The digital system allows clients to conveniently apply for social welfare payments at any time, and it gives administrators easy access to their applications and other related information.

Because applications can be filed online, the service is available round the clock, and clients are no longer dependent on administrators or offices.

Availability

Because applications can be filed online, the service is available round the clock, and clients are no longer dependent on administrators or offices.

The new solution simplifies application processing for employees, frees up time, and ensures that dialogue with clients is more efficient.

Efficiency

The new solution simplifies application processing for employees, frees up time, and ensures that dialogue with clients is more efficient.

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