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Tieto digitalizes Värmdö municipality's document and case management

06 March 2018

Värmdö municipality selects Tieto's cloud-based solution as its new municipal-wide document and case management. The system enables a more efficient way of working and improved service to citizens, where Tieto has overall responsibility for all parts of the solution. The contract period extends over four years, with the possibility of renewal for another three years.

The solution is based on Tieto's leading and standardized public sector solution, Public 360 ° Online, which includes all core processes such as billing, domain management and plan management. Värmdö municipality's ambition is to further develop the solution during the contract period to meet other needs for user support within the various administrations.

"We aim to become one of Sweden's most modern municipalities in terms of digitalization. It is a prerequisite to have effective document and case management that facilitates new work methods and standardized processes. A central part of our procurement of IT, is that the implementation takes place in close cooperation with the supplier, so that we receive ongoing assistance to further develop the system as the business needs change, "says Annica Lempke, Manager of Legal and Democratic Services Department at Värmdö Municipality. 

Tieto’s cloud-based overall solution is delivered as an automated service through Microsoft Azure, including operations, continuous updates, support, external publishing and integration. It provides employees in the administrations with a modern and easy-to-use system that facilitates the daily work and everyday life of the municipality's approximately 3,200 employees and more than 43,000 inhabitants.

"We are very pleased with the confidence of Värmdö municipality, which, in close cooperation with us, will continue to develop digital administrative support and citizen services. As a partner, we have an important role in contributing to innovation power and solutions to simplify the dialogue with citizens. We are looking forward to helping the municipality to both modernize its services and ensure the efficient use of its resources, "says Mats Brandt, Head of Public Sector at Tieto Sweden.


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