Scalable solution with predictable cost
Our Business Process Outsourcing provides origination services, contract lifecycle services, and retention and loyalty services. Through a total offering of software and process, we can help you reduce administrative risk, simplify transactions, enable a quick time to market and ensure automatic compliance with regulatory changes.Our services focus on core business and growth, providing cost efficiency and synergies through technology and advantages of scale. As we can utilise the same processes for non-competitive actions, the cost of compliance and development is shared with other clients.
Head of Sales, Credit Solutions
In the spotlight
Tietoevry Financial BPO among the best customer experience providers - again!
Over 2.2 million customer surveys were analyzed and once again Tietoevry were ranked among the top companies in the Brilliant Future Awards.
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Read the blog postKey benefits
Cost efficient
Cost advantages through technological synergies, shorter time to market, streamlined processes and sharing the cost of compliance.
Peak load management
A flexible and scalable solution which can handle your peak loads so you can best respond to fluctuating customer demands.
Risk reduction
A secure, reliable and high-quality operation that is automatically compliant with changing regulation.
Key features
Origination service
Our origination service covers dealer and partner management, pricing and administration, automated credit decisions or preparation for manual credit decisions, and contract activation.
Lifecycle management
We provide customer service and administration during the lifecycle of the credit or deposit. Our service also takes care of contract management, payments, accounting and reconciliation, invoicing and collections.
Retention and loyalty
Helping you to create repeat sales at the end of the contract and early term. Looking after inbound up-sales, outbound up-sales and customer surveys.
Flexibly structured
The Financial BPO solution supports multiple legal entities, currencies and languages.
Guaranteed expertise
Specialised in lending and leasing, our deep knowledge of financial services and banking products ensures we understand the key drivers of your financial services business.