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Optimise your IT operations with AIOps

Raising productivity of IT operations by 35% to 45% sounds like magic. However, it is a real result your company could get by implementing Tietoevry’s Integrated AIOps Platform.

Debanjan Dey / June 29, 2022

How to optimise IT operations, reduce their costs, enable better decision making, and ensure no downtime of critical business applications? The answer is short and simple: Artificial Intelligence for IT Operations (AIOps). It is a game-changing AI-powered solution that brings clear and measurable benefits for all organisations.

Today, IT organisations operate very complex and extensive environments, often a combination of private and public clouds and on-premises legacy setup. IT leaders, managers and teams are under great pressure to serve the business and orchestrate end-to-end IT operations and services across the infrastructure and application landscape.

The key focus for organisations is to avoid any major incidents and any downtime. Organisations want high availability and performance of their critical applications. They are also looking for a highly automated setup that leverages data in a manner that makes it easier to make useful decisions for faster new capability development.

However, the scattered IT environment makes it difficult to gain end-to-end visibility for all data points, make strategic decisions and manage the cost of IT operations.

Data silos and manual processes causing great problems

The challenge is connected to the growing number of data silos in modern enterprises. Data silos mean multiple data systems generating high volumes of their own data into a closed environment. As a result, special teams need to monitor separate systems and keep track of a constant flood of various tickets, events and alerts concerning the IT infrastructure, networks and applications.

For many organisations, the major challenge is the reactive and manual way of working. It takes time to actually detect the issue, work on it, understand it, and then resolve it. Consequently, IT teams are occupied with daily operations with no time to focus on new capabilities.

Need for speed and intelligence in automation

The situation calls for a smart solution. For Tietoevry’s managed services customers, it is available immediately: integrated AIOps as a turnkey platform.

In the acronym, AI refers to artificial intelligence. Powered by tools typical in AI and machine learning, such as pattern matching, AIOps ingests, correlates, suppresses and enriches all data from different sources. It eliminates false positives and eliminates duplicates. For IT operations, all this enables focusing on relevant issues.

An integrated AIOps platform brings all application and infrastructure operations into one single management portal and dashboard view. The alert noise and the mean time to detect and to respond is greatly reduced, which is a great operational benefit. It is easy to accelerate the incident resolution process and deliver actionable and predictive insight.

The AIOps platform will also tell which applications should be modernised as a priority, and how the cloud journey can be accelerated.

Significant financial and operational benefits grow over time

The target of AIOps is to have 90% of the operative work done automatically by machines while human intervention is needed just for the remaining 10%. So far, the results among Nordic customers have been tremendous.

We have seen cost savings ranging between 15% to 35%. In terms of productivity improvements, the range is 35% to 45%. The results depend on the scale, size, and complexity of the customer and whether only infrastructure or both infrastructure and applications are in the scope.

AIOps is a hybrid IT monitoring and management platform that is a self-healing, zero-touch solution. One could say that it is a one-stop shop for all IT operations requirements. However, one must understand that AIOps is no magic bullet for all IT Operations Management (ITOM) issues. The benefits in terms of predictive recommendations and anomaly detection will grow over time since the more data the platform gets, the more it matures, and then generates more use cases and gives more operational efficiency.

By providing better data, an enterprise using AIOps can make its business decisions much better all across the board. At the moment, these more data-driven decisions are a difficult benefit to quantify, but this intelligence part of AIOps will definitely play a key role going forward.

5 AIOps benefits in a nutshell:

  1. No IT downtime
  2. One dashboard view for all IT infrastructure and application operations
  3. Significant reduction of manual work and IT operating costs over time
  4. Faster detection and response to alerts, tickets and notifications
  5. Predictive insights for data-driven decision making

Changing the operating model is slow, but implementing AIOps is fast

It is estimated that AIOps will become widely adopted and mainstream. It’s useful for all organisations that want to modernise to a digital platform that uses the latest and greatest technology of automation, analytics, artificial intelligence and machine learning. Despite the benefits, the adoption may take time in a similar fashion than the cloud. When implementing AIOps, the greatest change is required of the people and organisation.

Organisations need to change their IT operating model and start working differently. It is common that this type of transformation is slow, but it can be accelerated with the help of a trusted partner like Tietoevry.

Depending on the customer size, the implementation is a short project which runs from two and a half to three and a half months. AIOps can be implemented as a standalone service or as part of a larger entity such as the Next-Gen Enterprise Services or infrastructure outsourcing.

Shefali Rattan
Strategic Deal Executive
Debanjan Dey
Head of Services AIOps

Debanjan is currently working in automation and security practice in private cloud and edge as head of service security and has experience across all areas of Information Security, Enterprise Risk Management, AIOPs Platform, Hybrid Cloud Security Strategy, IoT Security, Technology Risk Consulting, Regulatory Compliance and Privacy. To know more about how you can safeguard and secure your business IT transformation – you can connect with him on LinkedIn. 

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