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Skellefteå municipality: a modern approach to putting citizen’s needs at the centre

Time savings and quality assurances for both administrations and citizens with automated processes.

Jörgen Larsson

Head of Sales Welfare

The challenge

Skellefteå municipality needed to change their digitalisation progress to meet their goal of being a modern municipality that supports the needs of its citizens through effective contact and support. This also required a shift in business processes.

The solution

The Lifecare business system and citizen services are where individuals apply digitally for income support. They are also at the forefront of the municipality’s digitalisation journey. On both the administrator and authority sides there are now more efficient flows and smart calculations which has resulted in a much simpler business system that supports and guides all users. Processing times have been shortened and individuals can now apply and follow their case online where they want, when they want.

 

About the customer

Skellefteå municipality is situated in the county of Västerbotten in the region of Västerbotten, Sweden. Geographically speaking, it is Sweden’s largest coastal municipality and in 2018 it was home to nearly 73,000 inhabitants with the municipality employing around 9,000 people.

Automation of workflows provide fast and simple services for both residents and municipal employees.

Better services for citizens

Automation of workflows provide fast and simple services for both residents and municipal employees.

Today, applications can be made digitally, anywhere, anytime.

Availability

Today, applications can be made digitally, anywhere, anytime.

New routines mean less waiting for applicants and freed up resources on the business side.

Efficiency

New routines mean less waiting for applicants and freed up resources on the business side.

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