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Intrum chooses Tieto’s collection platform Nova to modernise its credit management services across Europe

05 March 2019

Intrum and Tieto have extended their partnership across the Baltic region to modernise and automate credit management services for Intrum clients and customers.

The deal will see Intrum deliver innovation in areas such as digitalisation, analytics, robotics and AI, through Tieto’s collection platform Nova. Now with greater synergies between its operations, and sharing resource, process and knowledge, Intrum can offer a wider range of services with greater scalability. Already deployed in Sweden, Intrum has extended Nova to its businesses in Latvia and Lithuania.

The Nova platform ensures good customer care for debtors and increased cash flow for organisations, through automated and adaptable services that are easily maintained. Tieto’s collection platform is now operating in 19 countries worldwide.

Ulf Magnusson, IT Director Northern Europe at Intrum said: “We have had a long and mutually beneficial partnership with Tieto, so it felt natural to increase this across the Baltic region. Intrum wanted to invest in an effective, modern and agile solution in order to provide industry-leading credit management services for our clients and customers. Today, by using the Nova platform in Lithuania and Latvia we are in a better position for growth.”

Pedram Tadayon, Vice President, Credit Solutions & Services at Tieto said: “We successfully deployed and migrated Intrum to Nova, in both Lithuania and Latvia, in just nine months. Working together, we are now in a greater position to modernise and develop the credit management market throughout the Baltics and beyond. We continue to invest heavily in Nova, and this new partnership helps to cement its position as one of the leading credit and collection platforms in Europe.”

Ulf Magnusson, IT Director Northern Europe at Intrum, and Pedram Tadayon, VP Financial Services at Tieto  

About Intrum

As a market-leading credit management company in Europe, Intrum has wide-ranging expertise in debt collection services. Intrum does business in 24 European countries and has more than 9,000 experienced employees. Intrum was established in 2017 as Intrum Justitia and Lindorff combined to become one company.

About Tieto

Tieto aims to capture the significant opportunities of the data-driven world and turn them into lifelong value for people, business and society. We aim to be customers’ first choice for business renewal by combining our software and services capabilities with a strong drive for co-innovation and ecosystems.

For additional information, please contact:

Tieto: Pedram Tadayon, Vice President, Credit Solutions & Services,

Intrum: Elari Tammenurm, IT Director Intrum Baltics,

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