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Göteborg Energi selected Tieto Smart Utility to support their retail and distribution business

12 December 2017

Göteborg Energi, one of Sweden’s leading energy companies, has after a procurement process, chosen Tieto Smart Utility for its distribution and retail business. The system increases efficiency by digitalizing and automating Göteborg Energi’s core business processes such as sales, customer services, workflow and output management and billing. This will help improve the experience for Göteborg Energi’s approximately 600.000 energy retail and distribution customers.

Tieto Smart Utility supports all current and future regulatory requirements in the energy market and provides seamless transition into the coming Supplier Centric Model. It will, in combination with the new Output Management solution, give Göteborg Energi increased process automation and improved experience for its customers in all interactions as well as improving the internal efficiency, speed and competitiveness. The initial contract duration is five years, with five additional optional years.

“Tieto’s future proof and standardized solution allows us to be prepared for the market changes and increase our efficiency and possibility to focus on our core business, to deliver praiseworthy and sustainable energy solutions to our customers in the region says Anna Honnér, Project Owner, at Göteborg Energi”.

“We are proud to take the next step in our partnership and collaboration with Göteborg Energi. Our aim is to increase our customers’ competitiveness in the transforming energy market and take an active part in our customers’ digital transformation journey. This agreement demonstrates Tieto’s leading position and our long-term investments and commitment towards the Nordic Energy market,” says Olof Ferenius, Head of Energy Utilities at Tieto.

Tieto Smart Utility is a modular software as a service (SaaS) solution designed for energy retail, distribution and multi-utility companies. The solution addresses the requirements stemming from present and forthcoming regulation of electricity markets. The scalable cloud service also meets stringent information security requirements by utilising Tieto's Nordic data centers.

For further information, please contact:

Olof Ferenius, Head of Energy Utilities, Tieto
Phone: +46 7066 16791 email:

Mats Jadesköld, Vice President, Sales, Tieto, Sweden
Phone: +46 70 588 90 74, email:

Cecilia Erdalen, Press Officer, Göteborg Energi
Phone: +46 70 466 04 28, e-mail:

Tieto aims to capture the significant opportunities of the data-driven world and turn them into lifelong value for people, business and society. We aim to be customers’ first choice for business renewal by combining our software and services capabilities with a strong drive for co-innovation and ecosystems.

Göteborg Energi is Western Sweden’s leading energy company. The company provides the customers with energy services, broadband, district heating, cooling, natural gas and the electricity supply network. Göteborg Energi aims to create energy solutions that are sustainable in the long term and the company vision is for a sustainable Gothenburg society. To achieve this goal, Göteborg Energi has developed into a versatile energy company. Turnover in 2016 was SEK 5.963 million and the number of employees is 1,039.

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