Monday 22nd of February 2021 TietoEVRY experienced technical challenges in several services that we deliver to 25 customers within retail, manufacturing and service-related industries. Investigations showed that the incident was caused by a ransomware attack, and hence we consider it as a serious criminal act.
Due to the ransomware the affected infrastructure and services were disconnected. Together with the affected customers and our partners, we are working to enable recovery of the operations soonest. All affected customers have been informed and regular updates are being shared with them on the progress.
TietoEVRY is also in contact with the relevant local authorities, including the Norwegian National Security Authority (NSM) and NorCert on this matter.
A ransom claim is a serious criminal act, hence we have reported the case to the police. We also recommend our affected customers to do the same.
"TietoEVRY takes the situation extremely seriously and does upmost to solve it and recover the impacted services soonest possible. We have activated an extended team with the necessary capacity and competence and are working hard to solve the situation", says Christian Pedersen, Managing Partner in TietoEVRY Norway.
As the case is under police investigation, we cannot comment any further.