According to our current strategy, we aim to be our customers’ first choice for business renewal. Therefore experience of our customers has been lifted as the key focus area also in Tieto’s Operating Plan for 2017. Our partnership with CXPA Finland will further accelerate our actions to improve the experience of our customers.
– To further increase the customer experience competence and capabilities and to boost customer-centric mindset in our whole organization, we look forward to learning best practices and get new ideas from other CXPA Finland members. However, the partnership with CXPA Finland is to us not only about getting, but it’s also at least as much about giving, says Teija Kuustonen, Tieto's Head of Customer Experience and Insights.
– We believe that great customer experience is the biggest differentiator for Nordic companies to win against global competition. We help our customers to win by providing tangible business value through customer experience. We see CXPA Finland also as an important channel to listen to our customers’ needs in this area, continues Jaakko Hartikainen, Head of Customer Experience Management business unit in Tieto.
The Customer Experience Professionals Association (CXPA) is a global non-profit organization dedicated to the advancement of customer experience management practices. The CXPA started its operations in 2011, and today it operates close to 70 countries and has over 3000 members. In Finland, the CXPA is represented by CXPA Finland.
Tieto will be visible in CXPA Finland events and other activities throughout the year.
Read more about CXPA Finland: http://www.cxpa.fi/ and CXPA: http://www.cxpa.org