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Virtual assistant and Voice VA

Conversational AI-based virtual assistants works with everything you already use. Integrate them with the other solutions you already use.

Virtual assistant & Voice VA

Conversational AI can be used to power chatbots to become smarter and more capable.

Basic chatbots only have the capacity to complete a limited number of tasks. Typically, this means answering simple FAQs and not much else. In order to meet the demands of larger enterprises, chatbots need conversational AI to enhance their ability to understand different human languages and to provide transactional functionality in addition to their informational capabilities.

With powerful language understanding, a chatbot can go beyond text-based interactions and become the foundation for voice-driven customer service using
text-to-speech and speech-to-text integrations.

Mikko Tavi

Head of Customer Service Area Solutions, Tietoevry Create

Customer interaction challenges

Reduce support traffic to human agents and let human agents solve more complex customer problems

Manage operational costs

Reduce support traffic to human agents and let human agents solve more complex customer problems

Upsell to your excisting customers and increase new sales

Drive revenues

Upsell to your excisting customers and increase new sales

Better service level to user and 24/7 availability

Increase customer satisfaction

Better service level to user and 24/7 availability

Examples of use cases

Service & Support

External virtual support assistant can be used to automate a portion of customer service and support tasks to increase self-service rates & support capacity. Cost-effective 24/7 support Handle unexpected peaks

Internal knowledge

Use internal virtual assistant as a centralized knowledge base. It's convenient and anonymous. Cost-effective 24/7 support Agent assist with Smart Replies

Sales optimization

External virtual sales assistant can be used to self-service and web-form guidance and automated sales use cases. Increase up-sell and cross-sell Design and optimize customer journeys

Voice VA

Automate incoming phone calls with conversational IVR. Benefits are decreased handling time with accurate routing, which increase your agent efficiency by focusing on valueable tasks. Lowered wait times from automation increases your customer satisfaction rates.

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