Conversational AI-based virtual assistants works with everything you already use. Integrate them with the other solutions you already use.
Conversational AI can be used to power chatbots to become smarter and more capable.
Basic chatbots only have the capacity to complete a limited number of tasks. Typically, this means answering simple FAQs and not much else. In order to meet the demands of larger enterprises, chatbots need conversational AI to enhance their ability to understand different human languages and to provide transactional functionality in addition to their informational capabilities.
With powerful language understanding, a chatbot can go beyond text-based interactions and become the foundation for voice-driven customer service using
text-to-speech and speech-to-text integrations.
Head of Customer Service Area Solutions, Tietoevry Create
Reduce support traffic to human agents and let human agents solve more complex customer problems
Upsell to your excisting customers and increase new sales
Better service level to user and 24/7 availability
External virtual support assistant can be used to automate a portion of customer service and support tasks to increase self-service rates & support capacity. Cost-effective 24/7 support Handle unexpected peaks
Use internal virtual assistant as a centralized knowledge base. It's convenient and anonymous. Cost-effective 24/7 support Agent assist with Smart Replies
External virtual sales assistant can be used to self-service and web-form guidance and automated sales use cases. Increase up-sell and cross-sell Design and optimize customer journeys
Automate incoming phone calls with conversational IVR. Benefits are decreased handling time with accurate routing, which increase your agent efficiency by focusing on valueable tasks. Lowered wait times from automation increases your customer satisfaction rates.