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Up and sideways: responsibility and trust opened doors to many roles.

Nina Kähönen is a lifelong learner and solution-seeker with energy and positivity to spare. Her newest challenge is to recruit 40 new colleagues.

Nina Kähönen / May 31, 2021

When there’s a challenge, who you gonna call? For over 20 years, the answer has often been Nina Kähönen, who leads Business Operations in TietoEVRY’s Customer Experience unit.

These days, I’m responsible for our Business Operations in our Customer Experience unit. Simply put, I ensure that we have operative smoothness in place, while we grow and our people feel well and valued I am also responsible for our marketing activities and Talent Program, which includes recruiting over 40 new colleagues to our unit.

My career path has been varied – sometimes up, sometimes sideways, but always forward with positivity and curiosity to learn new things and challenge myself. I have had a diverse and versatile career, with the proper support to change paths along the way.

Always focused on progress and overcoming challenges with positive energy

I graduated in 1997 as a telecommunications technology engineer, but I have never actually written code professionally! I have been at TietoEVRY since 2003 when the company acquired its mobile development team from Siemens. Just a few months later, I took on leading the R&D team in the Devices unit. In 2005, I was called in as Interface Manager to set up the operations for our new office in Ostrava, Czech Republic.

After returning from maternity leave, I went to lead our operational and capability development including Process & Quality, Project portfolio management, and Competence development, to name a few areas. One of our biggest customers then was Nokia, which enabled us to rapidly grow from 80 to around 1,200 professionals. At the same time, we were setting up operations in new locations in India and China – while recruiting heavily! This hugely exciting time welded our team tightly together and kickstarted some of my lifetime friendships all around the world.

In the early 2010s, I transitioned to Sales Director of our Telecom and Media unit, where new challenges were again waiting, I took on the unfamiliar situation of a dissatisfied customer with business growth issues. Driven by my sincerity and desire to make things work, I told the customer about our challenges and my goal to ensure their satisfaction with our cooperation, which established trust.

Placing customer experience at the centre of business, and having fun along the way

Our Customer Experience (CX) unit was founded in the beginning of 2014 as an internal startup at TietoEVRY called Customer Experience Management (CEM). Once again, I was asked to join a new unit – with brand-new challenges ahead! Initially, I led around 100 mobile experts worldwide, and in 2016, web applications were added to my responsibilities. In this larger role, I aimed to change how we work, while increasing transparency and creating a sense of freedom, mutual respect, and creativity within the team – and so far, so good.

From the start, we in CX have been driven to show our potential and succeed with a culture in which everyone cares about our mission, is valued and helps each other. What we do here in CX is very impactful and effects the lives of millions, so we take our work seriously. But that does not mean the atmosphere of our workplace is too serious, which you can tell from the smiling faces of our people and jokes, mostly bad ones.

Today, I am tackling a familiar challenge: growth and finding new great colleagues. During 2021, we aim to recruit at least 40 new people! If you’re seeking an awesome work environment, check out our available positions and feel free to apply now!

Change means continuous development

For me, progress has not just meant moving vertically in the organization, but also moving horizontally by building new knowhow and capabilities. In addition to cultivating a broad skills toolkit, I have built an extensive network at TietoEVRY.

Some think all big corporations are bureaucratic and slow. But at TietoEVRY, the large size means that you do not need to look outside for interesting opportunities and unfamiliar challenges. You can jump from being a developer to account management and sales. All of this and more is possible – and actively supported at TietoEVRY. So, there is no excuse for getting bored here! What I can say is that we will never run out of possibilities and jokes in this work community.

Taking care of our own, always

Of course, Covid-19 has forced us to adapt like all other teams and organizations, and 2020 was admittedly a very difficult year for us. But our strong sense of community and belief in each other lifted our CX unit back up, and now we are paying extra attention to how we care for our team – with trust and enthusiasm. On a daily basis, I am amazed, inspired, and pushed forward by my amazing colleagues. I cherish our impactful work, vast competence, and strong relationships. And I get a kick out of helping people develop and advance, but especially in seeing them do great things!

Nina Kähönen
Head Of Business Operations, Customer Experience

Nina Kähönen, Head of Business Operations, Customer Experience, is a lifelong learner and enthusiastic problem-solver.

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Nina Kähönen

Head Of Business Operations, Customer Experience

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