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The municipality of Tromsø improve the citizen services with better digital workflows

The municipality of Tromsø automate the municipal start-up loan process with Public 360°.

Learn more about our solution

Torben Kristensen

Head of Public 360° Sales Nordic

The challenge

How to go from working on a semi digital way to a full digital way, without locally installed software.

 

The solution

With a cloud based case, record and document management solution Public 360°, the employees of the municipality Tromsø can work from anywhere at any time. That feature proved to be vital when Norway went into lockdown in March 2020.

 

About the customer

Tromsø is a city in northern Norway nicknamed “The Northern Paris” and is a major cultural hub above the Arctic Circle. It’s famed as a viewing point for the beautiful Northern Lights (Aurora Borealis), the never ending midnight sun from June to August, and the friendly and outgoing population.


The municipality of Tromsø have over 70 000 inhabitants and of which there are around 600 people within the administration of the municipality using Public 360° on a daily basis.

About municipal start-up loans from Husbanken in Norway

Municipal start-up loans help people who have long-term problems with getting a mortgage from a normal bank to buy or make adaptations to their own home. In some cases the municipality may provide a grant as well as the start-up loan. TietoEVRY has created a standardized module for Public 360° that liberates the employees of a lot of the work connected to start-up loans, giving them the ability to allocate time to other processes.

 

About the municipality of Tromsø
Run without locally installed software. Always on the latest edition.

Cloud based solution

Run without locally installed software. Always on the latest edition.

From manual registration of municipal start-up loans to perfect automation of the process.

Perfect automation

From manual registration of municipal start-up loans to perfect automation of the process.

Work just as easily from home as at the office.

Work from anywhere

Work just as easily from home as at the office.

The municipality of Tromsø improve the citizen services with better digital workflows

Together with TietoEVRY we looked at the process of how to automate the way we work with the applications for municipal start-up loans. We have now improved the digital workflow the way it should be, and improved the citizen services for our inhabitants that are in need of this service.

Jon-Magnus Habbestad

System manager in Tromsø Municipality, digital archive.

This is how the Municipality of Tromsø uses Public 360°

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