Cactos Energia powers its electricity sales with Tieto’s cloud-based CIS
Our CIS system is a fully automated, real-time customer information system that covers the entire lifecycle of an electricity retailer’s operations—from contracts and billing to customer service.
Head of Customer Information Solutions, Energy & Utilities, Tieto Indtech
As Cactos Energia expands its role from energy storage manufacturer to electricity retailer, the company needed a modern, scalable customer service and billing platform to support rapid growth. To meet these needs, Cactos Energia selected Tieto Indtech's cloud-based Customer Information System (CIS)—a future-proof solution designed for the evolving energy market.
Supporting a new electricity sales business
Cactos manufactures energy storage systems and sells electricity to its energy-storage customers. This business model requires accurate, flexible, and automated billing, as well as seamless customer management across a growing customer base.
Tieto’s CIS provides a fully automated, real-time customer information system that covers the entire lifecycle of an electricity retailer’s operations—from contracts and billing to customer service. The system is independent of time and place, ensuring up-to-date data and transparency to support business-critical decision-making.
“We needed an advanced billing and customer management system to support our new electricity sales business, one that enables efficient monthly billing and revenue sharing for our extensive customer base. Tieto has proven to be a knowledgeable supplier, and we are pleased with the results,” says Oskari Jaakkola, CEO of Cactos Energia Oy.
Jarmo Roiha, Tieto, and Oskari Jaakkola, CEO of Cactos Energia, are happy of the new and well started collaboration.
The browser-based CIS solution runs on Microsoft Azure and is delivered by Tieto. With its highly comprehensive API interfaces, the system integrates smoothly into Cactos Energia’s ecosystem, enabling high-quality, end-to-end business processes with low operating costs.
Automation and digitalisation play a key role in the solution. Automated workflows significantly reduce manual work, streamline operations, and lower the workload of customer service—allowing the organisation to focus on growth and customer value.
Enabling Advanced Energy Products
Tieto’s CIS stands out with its flexible and versatile product model, which supports innovative electricity sales offerings. The solution enables precise billing, including the ability to credit customers for battery production in the reserve market at quarter-hour granularity—a critical capability for modern energy services.
“We thank Cactos Energia for their trust and commitment to a collaboration that has begun exceptionally well. We want to support Cactos’s growth in the electricity retail market. With the flexible and versatile product model of our CIS solution, we are able to support our customer’s advanced electricity sales product,” emphasises Jarmo Roiha, Head of Customer Information Solutions, Energy & Utilities, Tieto Indtech.
A Strong Foundation for Growth
With Tieto’s CIS, Cactos Energia has established a robust digital foundation for its electricity retail business—combining automation, scalability, and advanced billing capabilities. The solution not only supports current operations but also enables future innovation in the fast-changing energy market and expansion to other Nordic countries.
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