PHM Group Scales Growth with PHM Digital Portal

PHM Group partnered with Tieto Tech Consulting to scale its flagship customer portal, PHM Digital. By combining flexible sourcing, technical expertise, and AI-enhanced development, the collaboration accelerated growth, streamlined post-acquisition integration, and improved customer experience. 

Goals: Develop a customer portal capable of serving hundreds of thousands of users across multiple markets. Improve customer experience across locations while ensuring seamless integration with selected country-specific legacy systems.

Solution: Helped to develop PHM Digital, the flagship customer portal, with speed, scalability, and flexibility — ensuring faster integration after acquisitions and delivering consistent digital services to customers. 

Benefits: Faster and more efficient expansion of digital services across multiple markets. Consistent value delivered to about 100,000 end users. Strengthened customer experience. Rapid growth without recruitment delays. Enhanced developer productivity and efficiency with AI tools. 

Services delivered: Software engineering, AI  

About the Client

PHM Group is one of the largest residential property services companies in Europe, operating across eight countries through 200+ local companies and nearly 15,000 employees. Its customer base includes tens of thousands of housing cooperatives, their residents, and boards. PHM Group has grown significantly over recent years, acquiring dozens of companies annually, and is constantly seeking expansion in new areas.  

Client: PHM Group
Location: Europe
Industry: Property Services
Website: www.phmgroup.com

Business challenge 

 As PHM Group grows through acquisitions, digital solutions play a vital role in scaling of their business, streamlining internal processes, and improving the customer experience. The company aims to be a digital forerunner in its industry as the property services sector undergoes rapid digital transformation, while younger generations, in particular, expect more from digital services. The company’s strategic goal is to combine its strong local presence with a global scale. It aims to offer tailored and transparent local services while leveraging the scalability, efficiency and digital tools of a major player.

At the heart of this vision is PHM Digital, a customer portal that provides real-time insights into key services, ranging from maintenance orders to real-time energy consumption, and offers functionalities like virtual shareholder meetings. The challenge, however, has been to ensure that the portal could scale to serve even hundreds of thousands of end users across existing and new markets, while supporting localized customization and integration with selected country-specific legacy systems from acquired mergers.

To achieve this, PHM Group selected Tieto Tech Consulting as a trusted partner for the initial phase of development. The collaboration has since expanded to cover additional markets.

Solution & business value

PHM Digital customer portal serves as the digital spearhead for the business, and the company needed a dynamic and flexible partner capable of providing top expertise based on demand. Tieto Tech Consulting helped PHM’s internal development team by providing the needed expertise and support. This collaboration enabled our client to accelerate and enrich its digital development efficiently while supporting the expansion of PHM Digital to new markets. 

● Faster development enables PHM Group to scale more effectively
With Tieto Tech Consulting's help, PHM Group accelerated digital progress and delivered solutions tailored to diverse market needs, ensuring faster scaling across regions.

● Scalable expertise and seamless team integration
As PHM Group unified practices after frequent acquisitions, it required assistance in addressing related technical challenges and backend system integration. Tieto Tech Consulting provided flexible, on-demand expertise that strengthened PHM’s development team. This approach enabled rapid expansion without the delays of traditional recruitment or outsourcing.

● Shared learning and mutual development
Tieto Tech Consulting has extensive experience across numerous services, industries and technology domains, bringing additional value to PHM Group’s team. At the same time, Tieto Tech Consulting grows its expertise in property services, thus establishing a cycle of mutual knowledge exchange & development.

● Trusted Finnish partnership with global experience
PHM Group selected Tieto Tech Consulting for its reputation as a reliable Nordic and European digital tech provider. This cultural alignment and shared Nordic foundation have enhanced cooperation, communication, and delivery quality across markets.

● AI-enhanced development
Artificial intelligence has been introduced as a productivity tool to support PHM Group’s development processes. Tietoevry Create helped to identify areas where AI can streamline workflows and increase internal efficiency, accelerating time-to-value while maintaining quality.

PHM Digital customer portal is our flagship digital service, and Tieto Tech Consulting plays a key role in accelerating its development and helping us in scaling it into new markets. Their expertise helps us speed up development and maintain quality at scale – crucial for integrating acquired companies and delivering consistent value across all markets.

— Juha Allonen, CIO, PHM Group

Supporting continuous growth

Tieto Tech Consulting's experts continue to support the development and scalability of the PHM Digital portal as PHM Group expands its operations. One of the future goals is to build platform economy capabilities, enabling seamless integration of external property service providers with PHM’s digital channel. The goal is to create a comprehensive, unified digital environment where customer experience comes first. 
As PHM Group pursues its ambitious growth path and expands into both current and new markets, Tieto Tech Consulting remains a trusted partner on their journey.