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Retail and Consumer Services

As the consumers push the boundaries between physical and digital, product and service, we help you create the lasting brand value and customer experience you envision –with true digital advantage.

Markets in the making

We always try to avoid using buzzwords, but it's tough to talk about the consumer business without mentioning Customer Experience, Unified Commerce, data-driven sales and loyalty. As you can see, we failed. Most will say that Retail, Logistics and Consumer services are markets in turmoil, but we disagree – it's markets in the making.

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Building on each other’s experience

Some might say that Retail, Logistics and Consumer services are industries operating in turmoil, always a few steps behind the ever-increasing demands of customers. We disagree – we’re seeing a whole new market being made right before our eyes. Retail and logistics have a long-standing relationship with each other, which is now being transformed from selling and moving goods to customers, to enhancing the whole experience of making a purchase. The connection to consumer services is becoming increasingly more significant, which leads to endless possibilities for those who wants to keep customers coming back for more. Together with customers we have found and developed, improved and refined products and services that are adapted to industries in the making. Our mission is to help you stay relevant for your customers, and it’s all about unifying the dialogue between your customer and yourself as well as bridging the online/offline gap. We can help you do that, and so much more.

Claes Karlsson

Retail and Consumer Sevices

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Key services

Customer Experience

Customer Experience

To create a customer experience, you need to apply the right technology to improve your dialogue with your customers.
Data Driven Consumer Business

Data Driven Consumer Business

Changing shopping behaviour and higher customer demands has forced everyone to think new.
Employee experience and process

Employee experience and process

Transforming your employees to your key to success.
Efficient e-commerce logistics

Efficient e-commerce logistics

E-commerce is growing and consumer expectations are rising.
Optimized logistics

Optimized logistics

In order be truly effective, you need to have complete control of the supply chain and the logistics.
Supply Chain Excellence

Supply Chain Excellence

Let your supply chain live up to your customers' expectations.

In the spotlight

New opportunities

The energy market are creating new possibilities for the retail industry to complement their traditional offering.

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Beyond the outbreak

6 strategic actions to ensure customer experience in the new horizon

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Digital culture is crucial...

...as the Corona crisis changes our business models

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Success stories

-› All Our Success Stories
How Libero is keeping their customers loyal in the digital age

Digital experience

How Libero is keeping their customers loyal in the digital age
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Kitch'n focus on communication and team spirit

Retail and wholesale

Kitch'n focus on communication and team spirit
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Sotka: Optimising sales with artificial intelligence-based content personalisation

Customer Experience Management

Sotka: Optimising sales with artificial intelligence-based content personalisation
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Martela: Optimising the workspace environment with Tieto Empathic Building

Retail and wholesale

Martela: Optimising the workspace environment with Tieto Empathic Building
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DNA focuses on digitalisation and increases sales

Retail and wholesale

DNA focuses on digitalisation and increases sales
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