Order Management is the backbone of a modern payment environment, bringing order, transparency, and consistency to every financial transaction within a bank’s ecosystem. It acts as an orchestration and validation layer that sits between front-end channels and the underlying payment engines, no matter whether the bank uses legacy systems, modern platforms, or a mix of both.

Challenges banks face

Banks are under pressure from rapid changes in technology, evolving regulations, and rising customer expectations for payment services. Outdated systems and complex payment environments present daily operational challenges that make it difficult to deliver consistent, secure, and cost-effective service across all channels and regions.

Here are the key challenges facing banks today:

	Aging technology makes it difficult for banks to keep up with new payment requirements and innovations.
	Multiple payment channels, both legacy and modern, complicate integration and day-to-day operations.
	Inconsistent processes and configuration variations across regions lead to fragments in infrastructure.
	Direct, partial, or missing connections to payment engines result in unreliable transaction flow.
	Customers experience varied levels of service, frequent errors, and unfair charges due to fragmented setups.
	Operational costs rise as banks handle manual inquiries and corrections.
	Legacy routing layers struggle to onboard new payment rails or meet changing regulatory demands, slowing down innovation and leading to poor client service.

With Tietoevry Order Management, banks have a configurable suite that fits into a truly composable payments infrastructure. This system connects every payment channel—whether file-based, online, recurring, or API-driven—and helps banks unify fragmented setups across multiple countries and business lines. It streamlines payment order capture, validation, routing, and execution, ensuring that all processing rules, business data, and external scheme requirements are adhered to in one place.