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TietoEVRY ServiceHub

TietoEVRY ServiceHub

ServiceNow

TietoEVRY has contracted ServiceNow for the provision of IT Service Management (ITSM) Solution for its customer support services. TietoEVRY has concluded data processing agreements with ServiceNow that define processing restrictions in place in alignment with data processing agreements that TietoEVRY has concluded with our customers.

Customer personal data is stored in ServiceNow’s datacenters that are located within EU (currently in Germany). ServiceNow utilizes resources in accordance with “follow the sun” operating model where support resources also outside of the EU/EEA may have access to personal data when solving platform related incidents or problems. ServiceNow sub-processors and geographic locations of data access are described in table below.

ServiceNow sub-processor

Countries

ServiceNow Nederland B.V.

the Netherlands

ServiceNow, Inc

USA

ServiceNow Australia Pty Ltd

Australia

ServiceNow Software Development India Private Limited

India

ServiceNow UK Ltd.

United Kingdom

ServiceNow Ireland Limited

Ireland

ServiceNow Japan K.K

Japan

 

The Services include the following TietoEVRY affiliates and geographic locations based on selected domain:

European Union and European Economic Area:

TietoEVRY Affiliate (Sub-processor)

Countries

Tieto EVRY Oyj, Tieto Finland Oy, Tieto Esy Oy, Tietokarhu Oy, TietoIlmarinen Oy, EVRY Finland Oy, Tieto Finland Support Services Oy, EVRY Card Services Oy

FIN

EVRY Sweden AB, Tieto Sweden AB, Tieto Sweden Support Services AB

SWE

Tieto Norway AS, EVRY Norge AS, EVRY Card Services AS, Eye-Share AS, EVRY AS

NOR

Tieto Czech s.r.o., Tieto Czech Support Services s.r.o.,

CZE

Tieto Germany GmbH

DEU

Tieto Austria GmbH

AUT

Tieto Estonia AS

EST

Tieto Latvia SIA, EVRY Latvia SIA, EVRY Card Services Baltijas filale

LVA

Tieto Lietuva, UAB

LTU

Tieto Denmark A/S, Tieto DK A/S

DNK

Tieto Poland Sp. z o.o., Tieto Support Services Sp. z.o.o.

POL

 

European Union and European Economic Area and India:

TietoEVRY Affiliate (Sub-processor)

Countries

TietoEVRY Affiliates as listed in the European Union and European Economic Area domain above

 

Tieto India Private Ltd., EVRY India Private Ltd.

IND

Global:

TietoEVRY Affiliate (Sub-processor)

Countries

TietoEVRY Affiliates as listed in the European Union and European Economic Area domain above

 

Tieto Great Britain Limited, EVRY Financial Service UK Ltd

GBR

Emric d.o.o.

SRB

Tieto Rus, ООО

RUS

Tieto China Co., Ltd., Tieto (Beijing) Technology Co., Ltd.

CHN

Tieto India Private Ltd., EVRY India Private Ltd.

IND

Tieto Sdn Bhd

MYS

Tieto U.S. Inc., EVRY USA Corporation

USA

Updates to sub-processors or geographic locations

TietoEVRY and ServiceNow may update or change the sub-processors or countries within respective agreed geographic locations. TietoEVRY will inform in advance on any intended changes concerning the addition or replacement of sub-processors or country by updating this page. Customer may subscribe to updates within TietoEVRY ServiceHub portal in order to be updated of such changes.

If the customer does not accept an intended change, the customer must contact TietoEVRY contact person without delay, but within 30-day period from when the update has been published.

TietoEVRY reserves the right to update this page from time to time. Any further information can be obtained by contacting your TietoEVRY contact person.

 

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