Tietoevry has contracted ServiceNow for the provision of IT Service Management (ITSM) Solution for its customer support services. Tietoevry has concluded data processing agreements with ServiceNow that define processing restrictions in place in alignment with data processing agreements that Tietoevry has concluded with our customers.
Tietoevry uses ServiceNow SPP EU (ServiceNow Protected Platform European Union) and Customer personal data is stored in ServiceNow’s datacenters located within EU (currently in Germany). ServiceNow support resources may have access to personal data when solving ServiceNow platform related incidents or problems. Customer personal data will not be processed or transferred outside of the European Union, except for the exceptions mentioned in Processing Specification.
ServiceNow sub-processors and geographic locations of data access are described in table below. Sub-processors outside EU are used only in case of exceptions mentioned in Processing Specification.
|
ServiceNow sub-processor |
Countries |
| ServiceNow Nederland B.V. | Netherlands |
| ServiceNow, Inc | USA |
| ServiceNow Australia Pty Ltd | Australia |
| ServiceNow Software Development India Private Limited | India |
| ServiceNow UK Ltd. | United Kingdom |
| ServiceNow Ireland Limited | Ireland |
| ServiceNow Japan K.K | Japan |
| ServiceNow Poland sp.z.o.o | Poland |
| ServiceNow Spain SL | Spain |
| ServiceNow Sweden AB | Sweden |
| Service-Now.com GmbH | Germany |
| ServiceNow GmbH | Austria |
| ServiceNow Belgium BV | Belgium |
| ServiceNow Denmark ApS | Denmark |
| ServiceNow Finland Oy | Finland |
| ServiceNow France SAS | France |
| ServiceNow Italy S.r.l | Italy |
| ServiceNow Norway AS | Norway |
| ServiceNow Switzerland GmbH | Switzerland |
| Service Now A.B Israel 2012 Ltd. | Israel |
| ServiceNow Canada Inc. | Canada |
The Services include the following Tietoevry affiliates and geographic location based on selected support:
1) NEARSHORE – only countries in European Economic Area (includes European Union and European Free Trade Association)
Tietoevry affiliates as listed from time to time at https://www.tietoevry.com/en/contact-tietoevry/
2) OFFSHORE – country/ies below and/or countries from nearshore or offshore list
Tietoevry affiliates as listed from time to time at https://www.tietoevry.com/en/contact-tietoevry/
|
Countries |
|
India |
|
Ukraine |
|
Serbia |
|
United Kingdom |
3) OFFSHORE INCLUDING USA, CHINA, AND MALAYSIA – country/ies below and/or countries from nearshore or offshore list
Tietoevry affiliates as listed from time to time at https://www.tietoevry.com/en/contact-tietoevry/
|
Countries |
|
China |
|
Malaysia |
|
United States |
Updates to sub-processors or geographic locations
Tietoevry and ServiceNow may update or change the sub-processors or countries within respective agreed geographic locations. Tietoevry will inform in advance on any intended changes concerning the addition or replacement of sub-processors or country by updating this page.
All notifications related to any changes on this page will be published on Service Hub Portal.
If the customer does not accept an intended change, the customer must contact Tietoevry contact person without delay, but within 30-day period from when the update has been published.
Tietoevry reserves the right to update this page from time to time. Any further information can be obtained by contacting your Tietoevry contact person.