Transform and automate your operations and improve your customer service using highly integrated tools and processes tailored for the energy business.
The Process Automation Suite (PAS) will cover all your needs in setting up and following up business processes. The solution can manage entire asset/device lifecycles, including project planning, deployment, maintenance, or automating parts of the process by combining information and using predetermined logic to initiate required action. The PAS solution will establish itself in your application ecosystem and manage your business processes from start to finish with all the variations and deviations that may be necessary to cope with. It automates what can be automated and supports the users in managing the manual steps in a consistent manner.
Combine with our NIS or metering automation solution and give your customer service and operations a full situational overview of your distribution network, metering operations and process status.
Head of Sales and Marketing, Energy & Utilities, Tietoevry Industry
Process Automation Suite helps utility companies optimize their business processes, improve customer satisfaction, reduce costs, and stay competitive in a rapidly changing market.
Process Automation Suite gives automation where possible, improved automation-aided resource planning, optimizers, and intelligent operator support to increase efficiency and bring cost savings.
Customer satisfaction is key for customer-centric businesses. The speed and consistency of business processes and customer engagement by omnichannel communication will create happier customers.
Flexible deployment, operating and pricing models combined with automation will result in a low Total Cost of Ownerhsip.
The state-of-the-art workflow engine will model any process regardless of its complexity and implement in-depth automation involving multiple systems in end-to-end transactions. It will ensure flows work as expected and manage any deviations while securing data integrity.
Asset Management is for the control of inventory, logistics and fault situations. The function supports metering infrastructure deployment with stock management and optimized warehouse distribution. A fully dynamic data model can manage any type of asset (virtual or physical), and through hierarchical asset-to-asset associations can model composite assets regardless of complexity.
Efficient resource allocation is tricky when geography, skills, service level agreements, and varying urgency are involved. Complex task types can require multiple resources that will work in parallel or in sequence to complete the task. Efficiency in allocation and monitoring and customer communication when appointments are necessary are intrinsic features of the solution.
Flexible tools for fieldwork that will operate even with lost connectivity include HTML-based or native applications depending on the task in hand. All information needed to complete a task is available to the technician at all times. Maps, navigation, routing, OCR, and barcode scanning are all supported features . Step-by-step guidance and on-site data validation will avoid unnecessary travel.