When you have your customers undivided attention – use it to create a good relationship with them. When sending out e.g. an invoice to your customer via the service Live Invoice you can also add other relevant communication such as targeted information, statistics, offers etc.
The experience will be improved for the end-customer which in turn leads to reduced churn. Since the service also offers different payment methods it will soon become your customers preferred channel.
When using Live Invoice you are taking care of the moments you are in contact with your customers – please contact us to learn more at email@example.com.
Senior Sales Manager
A personalized sent out via email, SMS or linked to company app/MyPages Content can be personalized based on the recipient's behavior and preference Pay invoice directly via chosen payment method
An app-like experience for the customer, without any downloads, does support direct payment Fully responsive and will adjust to the used device Supporting interactivity chat box, feedback collection
It will enable a better customer experience in total, including the payment experience You can add any type of content to build a relationship You can create a dialogue with your customer
• User-friendly & easy to access • Doesn´t require specific devices, browser, or apps • Possibility to choose payment method • Ensures that several errands can be handled at the same time and provides an overview
• Dialogue instead of monologue • Reduced churn • Faster payment time due to several payment options • Shortened lead-time
Do you see improved CX as being a competitive advantage? If the answer is yes: Watch our webinar which is focusing on tangible actions that you are able to apply directly to your company´s CX strategy.Watch webinar
Would you like to do more data analytics to understand your customers better and adjust your communication by learning from their behavior? Continuously update your offer to the marketWatch now
Tietoevry gives you the opportunity to pay your invoice via Swish. We ensure that all invoice references works in the same way as any other invoice payment.
For bank payments Tietoevry uses Trustly. Trustly is covering all Swedish banks and have a strong position internationally. Through our solution you get access to the payment service and in addition you can coordinate the sales ledger for the payments in a simple and smooth way.
When UX meets CX
Regardless of which industry we are in – we need to ensure that the consumers pay their bills, preferably on time. Is this something that we can impact while at the same time giving a better experience? Learn more about the topic in our whitepaper.
Fintech, P27 and the evolution of payment.
This whitepaper is brought to you from our head of Billing & Invoice, Gard Heiaas.