Every year water damages cause large problems, frustration and insecurity for tenants. And for property managers, they result in a lot of extra work in a manual and time-consuming process.
Polygon, a market leader in damage restoration, wanted to be the first and preferred choice for Swedish cooperative property organization HSB and decided to develop a solution to help the property managers.
The overall goal was to work in a fast pace project developing a solution ready for the market in only 4 months finding an easy and digital way to connect the tenant, the property managers and the service personnel from Polygon when managing a case of damage in a tenant’s apartment.
So, where do you begin this kind of journey and how do you manage to deliver a solution in such a short amount of time?
Working together with Polygon, Polygons customer HSB and the tenants from HSB we went on a journey connecting all parties in the most natural way for the user. We used our Spark Innovation Process and worked together with users, specialists and stakeholders creating a prototype that was validated with end users before a Minimum Viable Product (MVP) was developed.
When a damage is reported, the tenant will nowadays get an SMS inviting them to a mobile web application. The tenant will get updates about their case and always be able to see the latest status and find other relevant information. The Property Manager has an app where it is possible to collaborate both with Polygon and communicate with the tenant. The users at Polygon will use their existing case management system to interact with the property managers and the tenants.
4 months later the users had a new effective digital solution in place. A 100% of the tenants feel that the solution brings value and it reduces the time property manager spend on managing damages with 15%. Overall Polygon estimates a chance to double the revenue within the segment.
We believe the key success factors for this type of innovation are:
Would you like to go on a journey with us?
Let’s talk more about the value we deliver for our clients!