Head of Instant, Retail Payments and Cards
The challenge
Support development of a comprehensive online banking service that complements high street branches and enables the launch of new innovative technologies and services.
The solution
A new end-to-end card and payment processing solution integrates effortlessly with automated banking and international payment systems.
About the customer
The high street bank is a leader in its home market with over 150 branches and a full-service offering for consumer and commercial customers.
Integrated solution
Seamless online integration with core banking systems
High grade security
Fraud management and 3D secure
Stepwise migration
Controlled release steps for smooth and effective migration
Transitioning from legacy
As a well-established high street bank, the client wanted to offer its customers an equivalent online service to its branches, with 24/7 access from a web or mobile app. The legacy system was no longer able to meet the new demands of digitalization. With the customer experience firmly in focus and a strategy of integrating and streamlining IT, the bank identified TietoEVRY as the ideal partner to deliver their new card and payment processing platform for web and mobile app services.
30 years of card and processing experience
TietoEVRY has over 30 years of experience from providing card and payment processing solutions, they have helped many banks take the journey from legacy to SaaS cloud or on premises service – making them the ideal partner for financial institutions looking to make this transition.
The bank wanted the convenience, modularity and integration flexibility on offer from the TietoEVRY platform – as card and payment processing had to work flawlessly with other core banking systems. Another concern for the bank was security, as the existing legacy system was not able to meet future fraud and security requirements. High grade-grade security is a key feature of the TietoEVRY card and payment platform.
Tailored, off-the-shelf solution
Following a comprehensive pre-study, work began on deploying a complete card processing platform for the Bank with a stepwise service migration plan. The tailored, off-the-shelf solution included everything that is necessary for smooth operational processes and convenient payment services, including:
- online integration with automated banking systems
- direct connection with national and international payment systems, including MasterCard and Visa.
- support for issuing, land and Internet acquiring, and card to card transfers
- fraud management services
- 3D security
- regular staff training based on a stepwise migration roadmap
- post-production support
- license delivery and management
Intuitive platform
The new implemented payment system has now become a key part of the banks payment ecosystem. Multiple teams at the bank have trained and worked with the platform since deployment. This is possible thanks to the intuitive design of the platform. This design also supports the quick test, analysis and launch of new services, which will enable the client to remain the leading high street bank on and off-line in its market.
