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Tietoevry Banking is again one of the best in customer service

22 February 2024

Tietoevry Banking was ranked among the top 3 customer service providers in the financial services sector according to Brilliant Future.

Tietoevry Banking was rewarded as the third best company in customer service in the financial services industry in Sweden. This is the fifth consecutive year in a row when the company is among the top 3 in creating exceptional customer experiences.

We have always believed that our employees' engagement is the key to outstanding customer interactions. With the help of Brilliant Future Awards, we can measure our results and set measurable goals. Continuing to maintain high results in uncertain times with many interest rate increases is something we are incredibly proud of and shows the work we do with and for our customers,” says Jenny Grahn, Head of Section, Financial BPO at Tietoevry Banking.

The Financial business process outsourcing team manages over 60,000 credit applications per month worth over 30 billion SEK in credit. The customer service team serves their customers’ customers, who have an unsecured loan in Sweden. The Credit BPO team is known for its friendly customer service and short response times to customer requests. Majority of the customers who call the BPO customer service immediately get the help they need.



Brilliant Future has analyzed more than 2,3 million quantitative customer surveys in Sweden as the basis for the result. The surveys cover the full year 2023 meaning that Tietoevry Banking has excelled all the time.


About Brilliant Awards - Customer Experience:

  • Brilliant Future lists organizations that provide an exceptional customer experience

  • Awards are based on the data from 123 companies’ own customer surveys

  • 2.3 million customer surveys were conducted throughout the year

  • All Brilliant companies are ranked by default

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Learn more about the results

For additional information, please contact:

Jenny Grahn, Head of Section, Financial BPO,, +46 72 546 96 96

Read more about Tietoevry Financial BPO service


About Brilliant

Brilliant is part of the Wise Group and is one of the market's leading data-driven survey and action platforms for customer and employee experiences. The company offers agile and data-driven customer and employee insights that help companies and organizations make decisions that strengthen the business.

Brilliant continuously measures and analyzes employee and customer experiences. The result of Brilliant's data shows time and time again that engaged employees create loyal customers and influence the result on the last line. The company's vision is to help companies and organizations around the world unleash the power of

About Tietoevry Banking

Tietoevry Banking is the market-leading provider of financial SaaS solutions for the Nordics and beyond. We modernize banks and unlock significant value for clients with our proven low-risk implementation of our market leading software for Cards, Payments, Credit, Financial Fraud Prevention and Wealth, as well as a modular, pre-integrated Banking as a Platform solution.

With unmatched scale, expertise and specialization, we drive the industry forward by enabling financial institutions to become more agile and efficient, accelerating their digital transformation journey. We are part of Tietoevry; the group’s annual turnover is approximately EUR 3 billion. Tietoevry’s shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs.

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