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Tietoevry named as European leader in ISG's Intelligent Automation Services and Solutions report

Generative AI is revolutionizing intelligent automation. Success requires a strong foundation for managing end-to-end processes and data volumes. Learn more in the ISG report.

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01 February 2024

Tietoevry Tech Services has been named the European leader in the 2023 ISG Provider Lens™ Intelligent Automation Services and Solutions report. The report examines the essential capabilities required to succeed in digital transformation and intelligent automation.

The report highlights the significant role of Generative AI in revolutionizing the intelligent automation market. To truly drive the business impact, organizations are now recognizing the importance of driving end-to-end intelligent automation across complex processes while harnessing large volumes of data.

“Being recognized at the European level for our expertise in intelligent automation really tells me that we are doing the right things for our customers. Tietoevry Tech Services is committed to partnering with our customers to unlock the full potential of data, AI and cloud technologies through the use of all types of automation solutions. We aim to empower our customers to drive their business transformation and achieve real business impact by making new technologies and ways of working accessible and practical at scale. We are unique in our deep understanding of our customers' end-to-end processes,” says Michael Lenahan, Head of Data, Cloud and Security at Tietoevry Tech Services.

The report focuses on service providers' ability to automate and transform the IT landscape, business services and business functions. Tietoevry Tech Services was recognized as a leader in all three quadrants for services and solutions: Intelligent Enterprise Automation, Artificial Intelligence for IT Operations (AIOps) and Next-Gen Automation. The report focuses on the opportunity of Generative AI, as it will very quickly touch all types of organizations offering efficiency potential for all roles and processes through very easy to understand and familiar user interfaces.

"Tietoevry shines as a leader in intelligent enterprise automation, AIOps and Next-Gen automation. With investments in GenAI, a unified platform, and a commitment to strong customer experience, they offer comprehensive intelligent automation solutions and transformative capabilities," said Mark Purdy, Principal Analyst at ISG.

"As an established full-stack IT service provider, we have a solid track record of delivering unique AIOps and DigiOps solutions to our customers to ensure optimal performance and evolution of their critical applications and IT environments. Automation plays a key role in delivering NextGen application services and digital transformations. This ability to really get 'under the hood' is a great foundation for delivering comprehensive automation benefits to our customers," says Parag Pandit, Head of Digital and DevOps at Tietoevry Tech Services.

Leader in Intelligent Enterprise Automation

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Leader in Artificial Intelligence for IT Operations (AIOps)

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Leader in Next-Gen Automation

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creates purposeful technology that reinvents the world for good. We are a leading technology company with a strong Nordic heritage and global capabilities. Based on our core values of openness, trust, and diversity, we work with our customers to develop digital futures where businesses, societies, and humanity thrive.

Our 24,000 experts globally specialize in cloud, data, and software, serving thousands of enterprise and public sector customers in more than 90 countries. Tietoevry’s annual turnover is approximately EUR 3 billion and the company’s shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.


About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit

Want to know more

Michael Lenahan

VP and Head of Data, Cloud and Security Services, Tech Services

Parag Pandit

Head of Digital Development & DevOps, Tietoevry Tech Services

Intelligent automation ISG 2023 report

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