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TietoEVRY ServiceHub Pangea

TietoEVRY ServiceHub

ServiceNow

TietoEVRY has contracted ServiceNow for the provision of IT Service Management (ITSM) Solution for its customer support services. TietoEVRY has concluded data processing agreements with ServiceNow that define processing restrictions in place in alignment with data processing agreements that TietoEVRY has concluded with our customers.

Customer personal data is stored in ServiceNow’s datacenters that are located within EU (currently in the Netherlands and Ireland). ServiceNow utilizes resources in accordance with “follow the sun” operating model where support resources also outside of the EU/EEA may have access to personal data when solving platform related incidents or problems. ServiceNow sub-processors and geographic locations of data access are described in table below.

ServiceNow sub-processor

Country

ServiceNow Nederland B.V.

the Netherlands

ServiceNow, Inc

USA

ServiceNow Australia Pty Ltd

Australia

ServiceNow Software Development India Private Limited

India

ServiceNow UK Ltd.

United Kingdom

ServiceNow Ireland Limited

Ireland

ServiceNow Japan K.K

Japan

 

Onshore
(data storage in the EU)

TietoEVRYs Affiliate (Sub-processor)

Country

EVRY AB, EVRY Sweden AB, Tieto Sweden AB, Tieto Sweden Support Services AB

Sweden

 

Nearshore
(EU/EEA)

TietoEVRYs Affiliate (Sub-processor)

Country

EVRY AB, EVRY Sweden AB, Tieto Sweden AB, Tieto Sweden Support Services AB

Sweden

Tieto EVRY Oyj, Tieto Finland Oy, Tieto Esy Oy, Tietokarhu Oy, TietoIlmarinen Oy, EVRY Finland Oy, Tieto Finland Support Services Oy, EVRY Card Services Oy

Finland

EVRY Norge AS, EVRY Card Services AS, Eye-Share AS, EVRY AS, Tieto Norway AS

Norway

EVRY Latvia SIA, EVRY Card Services Baltijas filale, Tieto Latvia SIA

Latvia

Tieto Czech s.r.o., Tieto Czech Support Services s.r.o.

Czech Republic

Tieto Germany GmbH

Germany

Tieto Austria GmbH

Austria

Tieto Estonia AS

Estonia

Tieto Lietuva, UAB

Lithuania

Tieto Denmark A/S, Tieto DK A/S

Denmark

Tieto Poland Sp. z o.o., Tieto Support Services Sp. z.o.o.

Poland

 

Nearshore and Infopulse
(
EU/EEA and InfoPulse in Ukraine)

TietoEVRYs Affiliate (Sub-processor)

Country

TietoEVRY Affiliates as listed in the Nearshore domain above

 

Ukraina (InfoPulse Ukraine LLC)

Ukraine

 

Offshore
(Global)

TietoEVRYs Affiliate (Sub-processor)

Country

TietoEVRY Affiliates as listed in the Nearshore domain above

 

Ukraina (InfoPulse Ukraine LLC)

Ukraine

EVRY Financial Service UK Ltd., Tieto Great Britain Limited

United Kingdom

Emric d.o.o.

Serbia

EVRY India Private Ltd., Tieto India Private Ltd.

India

Tieto Rus, ООО

Russia

Tieto China Co., Ltd., Tieto (Beijing) Technology Co., Ltd.

China

Tieto Sdn Bhd

Malaysia

EVRY USA Corporation, Tieto U.S. Inc

USA

 

Updates to sub-processors or geographic locations

TietoEVRY and ServiceNow may update or change the sub-processors or countries within respective agreed geographic locations. TietoEVRY will inform in advance on any intended changes concerning the addition or replacement of sub-processors or country by updating this page.

If the customer does not accept an intended change, the customer must contact TietoEVRY contact person without delay, but within 30-day period from when the update has been published.

TietoEVRY reserves the right to update this page from time to time. Any further information can be obtained by contacting your TietoEVRY contact person.

 

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