TietoEVRY ServiceHub Pangea
TietoEVRY ServiceHub
ServiceNow
Tietoevry has contracted ServiceNow for the provision of IT Service Management (ITSM) Solution for its customer support services. Tietoevry has concluded data processing agreements with ServiceNow that define processing restrictions in place in alignment with data processing agreements that Tietoevry has concluded with our customers.
Customer personal data is stored in ServiceNow’s datacenters that are located within EU (currently in the Netherlands and Ireland). ServiceNow utilizes resources in accordance with “follow the sun” operating model where support resources also outside of the EU/EEA may have access to personal data when solving platform related incidents or problems. ServiceNow sub-processors and geographic locations of data access are described in table below.
|
ServiceNow sub-processor |
Country |
|
ServiceNow Nederland B.V. |
the Netherlands |
|
ServiceNow, Inc |
USA |
|
ServiceNow Australia Pty Ltd |
Australia |
|
ServiceNow Software Development India Private Limited |
India |
|
ServiceNow UK Ltd. |
United Kingdom |
|
ServiceNow Ireland Limited |
Ireland |
|
ServiceNow Japan K.K |
Japan |
Onshore
(data storage in the EU)
|
Tietoevrys Affiliate (Sub-processor) |
Country |
|
EVRY AB, EVRY Sweden AB, Tieto Sweden AB, Tieto Sweden Support Services AB |
Sweden |
Nearshore
(EU/EEA)
|
Tietoevrys Affiliate (Sub-processor) |
Country |
|
EVRY AB, EVRY Sweden AB, Tieto Sweden AB, Tieto Sweden Support Services AB |
Sweden |
|
Tieto EVRY Oyj, Tieto Finland Oy, Tieto Esy Oy, Tietokarhu Oy, TietoIlmarinen Oy, EVRY Finland Oy, Tieto Finland Support Services Oy, EVRY Card Services Oy |
Finland |
|
EVRY Norge AS, EVRY Card Services AS, Eye-Share AS, EVRY AS, Tieto Norway AS |
Norway |
|
EVRY Latvia SIA, EVRY Card Services Baltijas filale, Tieto Latvia SIA |
Latvia |
|
Tieto Czech s.r.o., Tieto Czech Support Services s.r.o. |
Czech Republic |
|
Tieto Germany GmbH |
Germany |
|
Tieto Austria GmbH |
Austria |
|
Tieto Estonia AS |
Estonia |
|
Tieto Lietuva, UAB |
Lithuania |
|
Tieto Denmark A/S, Tieto DK A/S |
Denmark |
|
Tieto Poland Sp. z o.o., Tieto Support Services Sp. z.o.o. |
Poland |
Nearshore and Infopulse
(EU/EEA and InfoPulse in Ukraine)
|
Tietoevrys Affiliate (Sub-processor) |
Country |
|
Tietoevry Affiliates as listed in the Nearshore domain above |
|
|
Ukraina (InfoPulse Ukraine LLC) |
Ukraine |
Offshore
(Global)
|
Tietoevrys Affiliate (Sub-processor) |
Country |
|
Tietoevry Affiliates as listed in the Nearshore domain above |
|
|
Ukraina (InfoPulse Ukraine LLC) |
Ukraine |
|
EVRY Financial Service UK Ltd., Tieto Great Britain Limited |
United Kingdom |
|
Emric d.o.o. |
Serbia |
|
EVRY India Private Ltd., Tieto India Private Ltd. |
India |
|
Tieto Rus, ООО |
Russia |
|
Tieto China Co., Ltd., Tieto (Beijing) Technology Co., Ltd. |
China |
|
Tieto Sdn Bhd |
Malaysia |
|
EVRY USA Corporation, Tieto U.S. Inc |
USA |
Updates to sub-processors or geographic locations
Tietoevry and ServiceNow may update or change the sub-processors or countries within respective agreed geographic locations. Tietoevry will inform in advance on any intended changes concerning the addition or replacement of sub-processors or country by updating this page.
If the customer does not accept an intended change, the customer must contact TietoEVRY contact person without delay, but within 30-day period from when the update has been published.
TietoEVRY reserves the right to update this page from time to time. Any further information can be obtained by contacting your TietoEVRY contact person.