Boligsertifikatet: certain way of creating a service, hospitality, and experience that perpetuates customer‘s feeling like they matter

Facts

• Client: Boligsertifikatet AS: a startup for issuing housing certificates and ensuring estate build and renovation quality in Norway
• Project duration: 2 years
• A dedicated TietoEvry team, 100 per cent of whom were based in Vilnius

Projects implemented

• A self-service system that enables house-owners to track the build and quality status of their estates, order required changes, approve budgets, etc.
• A self-service system for professionals to provide an ability to report performed tasks in project’s control areas and to track overall project status;
• An internal system that tracks the quality of reported professional in the specified control areas;
• A system that allows to track estate renovation status with technical and visual repository and budget tracking.

New experiences and lessons

• An environment of belonging and purpose let us foster a climate where the team was able to deliver results based on what customer wants;
• During project‘s kickoff we‘ve collaborately worked with customer on-site to build mutual trust;
• We paid great attention to communication to clearly understand customer‘s needs and agree on project‘s scope;
• Regular status updates with the team allowed the customer to achieve the required control of the project‘s progress and results;
• Collaborative team‘s involvement in overcoming business obstacles allowed us to find the best design solutions both from technical and business perspective.