Centralized Roaming Management System for a Global Telecom Company

Business Challenge

Our customer is managing roaming agreements and a range of other roaming-related processes with more than 1,000 operators in over 230 countries. The rapid growth of data volumes and the increasing workflow complexity has created inconsistency across the customer’s roaming management lifecycle. As a result, the company had to resolve the following challenges:

• De-centralized roaming management processes that hampered decision-making;
• Unconsolidated data flows within the roaming infrastructure;
• An excessive amount of time-consuming manual processes.

The telecom giant has approached Tietoevry Create to develop an advanced roaming management system that would enable full transparency and control over the roaming lifecycle processes and optimize roaming operations across 16 subsidiary companies.

Solution

Tietoevry Create has conducted an in-depth analysis of all customer’s roaming operations and developed a holistic management system that was tailored for the company’s roaming management lifecycle. The system consolidates data from numerous sources like external systems and legacy sub-systems into a unified data hub. The centralized system features high-end data management tools for all stages of the roaming lifecycle and includes a convenient collaboration platform that facilitates communication and data exchange between the customer and its subsidiary companies. In addition to aligning all roaming processes across disperse infrastructures, the solution enabled automation of financial, analytical, and reporting activities, which further streamlined roaming management processes and significantly reduced the manual workload for the end-users. The collaborative effort of 50 Tietoevry Create specialists, including developers, QA automation experts, DevOps engineers, analytics and service managers has resulted in a futureproof roaming system, powered by the latest Microsoft Azure tools and technologies and efficient CI/CD processes.

During the roaming process transformation project, Tietoevry Create scheduled the deliveries of different system components with regard to the customer’s business flow. Besides, Tietoevry Create provided comprehensive system support services in line with predefined SLAs to ensure that customer’s roaming managers could seamlessly perform their commercial activities without any business disruptions.

Business Value

The advanced roaming management and automation solution developed by Tietoevry Create has amplified the customer’s business productivity, improved cost-efficiency, and streamlined roaming operations with 1,000+ operators worldwide by:

• Consolidating data into a single hub that enables swift and data-driven decision-making;
• Enabling efficient management of former and ongoing deals, as well as accurate financial forecasting for future roaming deals;
• Facilitating communication with 16 subsidiary companies via an intuitive and easy-to-use collaboration platform that features a modern and convenient UI;
• Providing full-scale automation of time-consuming roaming management processes like calculations and approvals;
• Generating comprehensive financial reports, business analytics, and informative data insights;
• Safeguarding roaming operations with an advanced fraud prevention tool.