[UPDATED: 10:45 CET, January 21st]
One of Tietoevry’s several datacenters in Sweden was partially subject to a ransomware attack during the night of Jan 19-20. While overall recovery has progressed, services for the customers in scope remain impacted.
The attack was limited to one part of one of our Swedish datacenters, impacting Tietoevry’s services to some of our customers in Sweden. Tietoevry immediately isolated the affected platform, and the ransomware attack has not affected other parts of the company’s infrastructure. Tietoevry has taken highest level of action to investigate, mitigate and resolve the situation. A large team of experts are working on several tracks in parallel around the clock on this. We have notified the directly affected customers and are in dialogue with them for updates on the situation.
“We sincerely apologize for the problems this malicious attack is causing for our customers and everyone that is impacted by this. We have allocated all necessary resources to address this with full attention. We are in active dialogue with our customers who are directly affected”, says Venke Bordal, Head of Market Sweden, Tietoevry Tech Services.
“Currently, we are not able to say how long it will take for systems to be restored but we are laser-focused on resolving this as soon as technically possible. The security and continuity of our services is of utmost priority to us, and we take this situation extremely seriously. The incident is being investigated by both internal and external specialists, and as a ransomware attack is a serious criminal act, it has also been reported to the police. Tietoevry is on high alert and is monitoring the situation continuously”, says Venke Bordal.
Tietoevry is following a well-tested methodology in order to restore infrastructure and services. The work is conducted in a planned sequence to ensure correct handling of customer data. Time schedule will also vary somewhat depending on the customer, the solutions in question and the related data restoring needs. This work is conducted in close collaboration with the customers in question.
For media inquiries, please contact:
Tietoevry Communications, firstname.lastname@example.org, +358 40 5704072