AI-powered CX: key to customer loyalty
Cut through the noise and stay ahead of the curve with a seamless digital experience. Retain existing customers and attract new leads, creating a successful business presence online.
Get in touch nowAI in CX is a true game-changer, allowing global businesses to achieve customer satisfaction at scale. Do not guesstimate – take informed, actionable next steps for your business to grow.
Get started with us and work in the Discover, Define, and Deliver phases to suit your business needs now and in the future.
Gain a clear roadmap to take friction out of the equation when crafting your customer journey! From a daring ambition to an actual AI-powered solution – we’ve got you covered with our subject-matter expertise and engineering capabilities.
Discover
Research, Analyze, Design
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Understand your current CX state and expose customers’ unmet needs.
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Craft a unique digital experience with human-centered design.
Define
Plan, Prioritize, Innovate
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Select the journeys and experiences to start with when building AI-powered CX.
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Prioritize the tasks and set targets to build short and long-term business value to harness ROIs.
Deliver
Prototype, Implement, Test, Optimize
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Develop a proof-of-concept (PoC) tailored to your needs.
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Start building a resilient ecosystem with solutions that enable holistic CX and foster innovation.
Philip Urban
Global CX Principal at Tietoevry Create
"Create memorable CX and journeys that last. Be a forward-looking and technically savvy partner for your customers – an ally they can rely on. Now it’s time to classify CX as a business-critical catalyst for growth, making it a priority on the C-level agenda. AI and innovation will help you put people first. Focus on empathy."
“You probably already have AI in your CX tech stack, but with the latest tech leap, you cannot afford to ignore it or have it somewhere buried in the backlog. Failing to leverage AI in your CX stategy now might come at a high cost later.
Don’t get swept away and paralyze your business by the AI hype - instead, find out how you and your customers can benefit from it in a mindful and sustainable way.”
Hanna Huurinainen
Global CX Principal at Tietoevry Create
Reach your KPIs, level up your margins
Why is AI crucial for CX?
In a world where products and services are increasingly being commoditized, superior CX becomes a key differentiator, helping you excel in a crowded market.
How Tietoevry Create can help?
Our seasoned experts maintain a sharp human-centric focus on AI while designing and engineering CX solutions built to last. We ensure technology adapts to your vision, not the other way around.
Why our approach is customer-centric and design-led?
This approach brings customers to the center of development and ensures that solution decisions are made to fit the users as it is the only way to meet the market demand.
Enrich your plan, clarify your vision
Eliminate the doubt
We put your idea to the test. After ensuring its feasibility, execute your plan with confidence and make your ambition a reality.
Validate with experts
Together, we conduct a prompt assessment of your goals, focusing not only on the technology but also on your strategic foresight concerning customer and user experience.
Achieve scalable results
You will receive a clear and detailed outcome that ensures you make informed decisions, and thoughtful investments, and navigate the market complexities mindfully while scaling personalized customer experiences.
Become CX forerunner in your industry
Efficient decisions with lower risk
Speed is everything. Our rapid evaluation eliminates uncertainty from your decision-making and reduces investment risk to CX and AI.
Enhanced skills and innovative expertise
Your team will learn design thinking principles that they can apply in the world of CX and AI. Activate your own capabilities needed to go beyond the obvious in your industry.
Advanced technology experience
Leverage our years of experience with a wide range of tools, solutions, and platforms designed to enhance deployment and accelerate your go-to-market strategy with AI in CX.
Our Success Stories
From starting off as a manufacturer of high-quality nappies, Libero now offers many other services to a wider range of target groups.
Tietoevry Create´s Digital Growth team improved Kalmar´s lead generation process and website experience.
A strategic partnership improves search experience and grows Schneider’s e-commerce potential.
Optimize your AI-powered CX strategy!
Why wait? Merge innovation and AI seamlessly into the customer journeys. Transform your business today with a human-centric design approach and responsible AI-powered solutions. Contact us to schedule a consultation and take the step towards greater customer satisfaction!
AI-driven CX experts
Jari Kekkonen
Lead Business Consultant
Tietoevry Create
Maiju Kukka
Senior Digital Experience Consultant
Tietoevry Create
Philip Urban
Global CX Principal
Tietoevry Create
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