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Hyper-Automating the Retail Returns Process

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07 June 2023

A recent article on 'Hyper-Automating the Retail Returns Process' by Guruprasad Nagaraja, Enterprise Architect, Tietoevry Create, India, on SupplyChainBrain discusses the urgent need to address how omnichannel retail returns can be beneficial.

The retail industry is facing returns of about 16.5% of overall retail sales, and the amount of merchandise returned as a percentage of holiday sales surged by 17.9% in 2022. The problem of omnichannel retail returns is one that must be addressed.

Guruprasad shares insights on the underlying gaps in return orchestration and the 'Key Mantras in Automation' that will enable seamless results.

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