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Quadient – Customer Communications Management

Elevate your customer communication. Quadient is a fully integrated enterprise Customer Communication Management software to deliver personalized, compliant, omnichannel communications.

Improving omnichannel customer communications

As your customer communication experts might not be your top technology gurus, you need an enterprise CCM solution that empowers non-technical business users to safely design, manage, and deliver personalized documents, compliant content across all channels.

Quadient Inspire Flex has transformed customer experience for thousands of companies around the world, enabling rapid response to market changes.

Inspire Flex is the only complete end-to-end CCM software to manage customer communications. From design to delivery, from tracking to archiving content, data and history, Quadient's Inspire Flex streamlines the entire customer communications journey and lifecycle under one easy platform.

We help you to eliminate siloed workflows, build needed integrations, and empower business users to elevate customer experience and exceed customer expectations through personalized, compliant content across all touchpoints.

Mikko Lampinen

Head of Digital Development and DevOps, Tietoevry Transform

Key benefits

Seamlessly integrate with data sources, complex legacy, and core systems

Agility and transparency

Seamlessly integrate with data sources, complex legacy, and core systems

Create compliant customer communications in minutes, not weeks, with little IT support

Empowerment and speed

Create compliant customer communications in minutes, not weeks, with little IT support

Use advanced features to elevate digital-first customer service and create personalized communications delivered across all channels

Exceeding customer expectations

Use advanced features to elevate digital-first customer service and create personalized communications delivered across all channels

In the spotlight

Customer communications do not belong in ERP

If ERP is used as a customer communications interface in your company, you need to reconsider immediately. In this article, we explain why.

Learn more

Tietoevry delivering first-class Customer Communications Management solutions with Quadient

Tietoevry and Quadient announce a partnership to deliver Customer Communications Management (CCM) solutions.

Read news

Quadient is an Overall CCM Leader four years running

Aspire has recognized Quadient Inspire Suite as a leader for Omnichannel Orchestration, Communication Composition, and Business Automation.

Read more on Quadient's site

Powering digital business transformation

Tietoevry Transform drives digital transformation across customers’ business processes, applications and infrastructure.

Read about our digital transformation services

Key capabilities

Design

Inspire Flex’s Designer UI offers the flexibility to create, personalize, manage, and publish even the most complex and regulated communication templates.

Customize

Leverage base templates to create and customize human-centric communications. Empower business users to manage content and personalization in a controlled environment to ensure compliance.

Produce

Easily integrate multiple data sources to generate personalized digital and printed communications both on demand and in high-volume batches.

Deliver

Deliver email, SMS (Short Message Service), and WhatsApp messages and empower your users to manage channel preference rules. If the primary channel delivery fails, the omnichannel coordination capability automatically attempts to redeliver on alternate channels to ensure customer engagement.

Transform to digital

Embed communications directly into your existing digital platforms to generate responsive communications and forms that automatically adapt for optimized viewing.

Partner network to ensure flawless end-to-end execution

With us, you will get not only premium technology, but also a smooth process from pre-study to user training, delivered by our partner network’s experts. Every step is covered by Tietoevry’s trusted business knowledge and management, complemented by Edita Prima’s vast expertise on CCM architecture and implementations.

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