Until recently, paper played a big part in the everyday operations of this leading credit company.READ MORE ABOUT MULTICHANNEL
The Challenge: Entercard realized the paper-based part of their service chain no longer served customers in the most efficient way. The company wanted to create an even more personal and individual user experience, and set to work on a new strategy to provide even smarter, more flexible and secure services. Entercard needed a partner to execute and run the digital process to realize the full potential of its strategy.
The Solution: TietoEVRY was chosen as a partner. Entercard outsourced the operation of digitalizing invoicing process and distribution of invoices to us as we have a high level of professional competence and solid experience. Together we created Digital Hub, a new and leading solution that works for all countries and makes innovation and implementation of new features and services easy for Entercard. Among other things, we are now working on a delivery for Mobile Invoice services to further increase the digitalization rate.
About the customer: EnterCard has two million customers and is a leading credit company in Scandinavia. They offer flexible consumer loans and credit cards both through their own brand
re:member and together with partners. The goal is to make customers' everyday lives easier by offering smart and secure solutions.
Increased digitalization rate of invoicing process: in Denmark, it is about 99.9 percent and in Norway over 90%, while in Sweden it rose from 20% to about 45%. And this saves the world a lot of paper.
By simplifying and creating one solution that works for all countries, it is easier to implement new features and innovate further with new solutions – providing customers with a superior service.
With automation of invoice and letter distribution through TietoEVRY Multichannel, Entercard gets a faster and more cost-effective solution as well as more time to focus on core business.
In the course of my career, I’ve experienced the transition from paper-based to digital solutions
head of Card Operations at Entercard
Dag Bjanes has worked with credit cards throughout his 30-year career. Today, he responsible for ensuring all Entercard’s credit cards work as intended. This means managing a complex ecosystem with a variety of functions and players.
With the help of TietoEVRY’s digital HUB solution, Entercard has digitized and simplified its processes for invoicing and customer management. This has benefited no less than two million customers.
“We constantly strive to adjust to our customers’ needs and make our services more digital,” says Bjanes. “Customers can now choose how they want to receive their invoice.”
Entercard chose TietoEVRY as a partner when deciding to implement a new digital distribution strategy. Together we’ve created a new platform named Digital Hub.
The platform works in all the countries where Entercard operates. This makes it easier for the company to offer new services and digital distribution channels to the customer, while making the implementation of new solutions run faster and more smoothly.
Together, we’ve also created a new control tool for Entercard that ensures quality in all deliveries.
Entercard customers can now – among other things – receive documents in their preferred channel, i.e. directly to their online bank, on their phone, or through their physical mailbox. The quality and the time of delivery is faster and easier than before.
“The new platform supports the navigation and development of our new solutions, making our services even better,” says Bjanes.
Within the multi-channel solution, there are a lot of things happening and our goal is to help our customers succeed in all markets
TietoEVRY sales manager
“Entercard’s new hub works as a one-stop-shop,” says TietoEVRY sales manager Rune Gjørøy, who has been working closely with Entercard.
“For Entercard, this means they get one single place for all activity: One place to deliver data, one place to make changes,” says Gjørøy. “This creates a more globalized way of working, saving the company money, increasing efficiency and creating a better experience for their customers.”
Since the implementation of the digital hub, the level of digitization has increased in all the countries where Entercard operates. The team from TietoEVRY consists of advisors with knowledge of all markets where Entercard operates.
“We want to challenge our customers to think big,” says Gjørøy. “Within the multi-channel solution, there are a lot of things happening and our goal is to help our customers succeed in all markets.”
“As a proactive player, we suggest exactly how they can proceed with their business operations using the best technology available. This takes shape as cost efficiency, increased digitization and frictionless customer dialogue,” he says.
Entercard also gets a good price for the documents still being sent in paper. As we work with a large variety of vendors, we can offer cost-competitive delivery solutions.
In Bjanes’s opinion, the collaboration works well.
“TietoEVRY supports us in our digital ambitions,” he says. “The advisors from TietoEVRY know the entire market we operate in. We are talking about thorough specialists with competencies stretching across the entire value chain – from developing and running the digital platform for invoicing, to card production and the prevention of card fraud.”
“All this makes it easy for us to continuously choose elements from the value chain to improve where and when we need to,” says Bjanes.