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Customer service

Realize your untapped business potential, improve operational efficiency and exceed your customers' expectations with personalized, omnichannel customer service experiences.

Offer your customers unique service experiences

Customer service situations represent the critical service moments where companies have the opportunity to turn customers into loyal brand ambassadors. Therefore, customer service should be seen as an investment in business growth.

Today’s customers set a high bar for customer service, expecting quick solutions to their queries and service that is highly personalized in the channel they choose. We help you exceed your customers’ expectations by making their experiences in the digital world, seamless – exactly as the customer wants it. Also, we ensure that your customer service team has the right information and digital tools to enable them to become the heroes in every customer service interaction.

Antti Pudas

Director, Digital Customer Service

Our expertise

We help you to build great service experiences that improve customer satisfaction and loyalty and reduce churn rates.

Customer service experience

We help you to build great service experiences that improve customer satisfaction and loyalty and reduce churn rates.

We provide you with modern video communication tools that enable you to offer seamless service to your customers in channels they prefer.

Online meetings

We provide you with modern video communication tools that enable you to offer seamless service to your customers in channels they prefer.

We help you to optimize your customer service to fit your customers’ expectations and ensure that your service is always of high quality.

Contact centre transformation

We help you to optimize your customer service to fit your customers’ expectations and ensure that your service is always of high quality.

We help you build great customer service experiences that improve customer satisfaction and loyalty while reducing churn rates.

Superior customer service experiences

We help you build great customer service experiences that improve customer satisfaction and loyalty while reducing churn rates.

We help you to focus on things that matter to customers. Benefit from automation and digital tools to increase the first-contact resolution and customer service operations efficiency.

Customer service efficiency

We help you to focus on things that matter to customers. Benefit from automation and digital tools to increase the first-contact resolution and customer service operations efficiency.

We help you optimize your customer service to fit your customers’ expectations and ensure that your service and contact center operations are always of the highest quality.

Contact center transformation

We help you optimize your customer service to fit your customers’ expectations and ensure that your service and contact center operations are always of the highest quality.

Key features

Cloud-based contact center platform

Contact centre platforms provided on public or private clouds are the modern standard for efficient customer service. You can increase the security, availability and flexibility of your customer service operations while moving away from legacy systems. Analytical tools help you to assess your contact centre applications and make unique iterative changes to continuously improve customer experience.

Chatbot and online meetings

Chatbots are excellent in improving the efficiency of your contact centre while providing immediate first response to your customers and engaging with them on more challenging issues. High-resolution video meetings enable more effective customer interactions and a flexible way to extend service hours and provide personal customer service regardless of the location.

Workforce management

Strategically optimizing the productivity of employees ensures that all resources are at the right place at the right time. You can do scheduling, forecasting, skills management and much more to fulfil your workforce management strategy and ensure that an expert is always available.

Key technologies

PureEngage

The Genesys PureEngage platform is the optimal cloud-based customer contact center solution platform for large scale customer service needs. You can interact with your customers across all channels – from telephone, chat to social media. Empower your customer service agents with a world-leading solution for customer engagement.

PureCloud

The Genesys PureCloud platform is an easy to use all-in-one customer engagement and employee management solution. You can utilize its seamless omnichannel capabilities to reach and be reached by your customers. The true cloud architecture supports continuous improvements which ensures that your needs are met now and in the future.

Vidyo

Making the extra effort in engaging with your customers can be done by enabling video meetings on the Vidyo platform. Virtual meetings can be a requirement for specific customer interactions where trust, visual aid and human contact are crucial for a successful service. Enrich your customer service by embedding interactive video in your channels.

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