How do you communicate with your customers? Let them choose their preferred communication channel, payment method and how to receive their invoices.
Reaching your customers and being noticed is challenging in today's society where we're living in information overload. Why not highlight current events and offers on the invoice? By adding information to your invoices, you leverage the communication channel to increase sales and provide a better customer experience. Speaking of customer experience; being able to offer multiple payment options is a must in our rapidly changing markets. When you allow your customers to choose their preferred payment channel, you're allowing for faster payments and a better cash flow.
Multichannel is a document processing platform that keeps track of the communication with your customers and users. Multichannel provides access to all types of payment solutions and communication channels. Your customer chooses how to receive information and invoices from you, via digital channels or as a printed letter in the mail. We offer Avtalegiro (direct debit), eFaktura / eInvoice B2C, Vipps eFaktura / eInvoice, Digipost, e-Boks, Kivra, EHF (BIS) / Access Point, SMS, e-mail, print and regular mail. Different customers – different preferences.
We have excellent distribution agreements with digital mailbox suppliers, most payment services as well as printing and mail services. This allows us to use smart functionality developed by our partners and share it with you. We carry out the actual integration between the third-party solution and your systems for you to benefit the most from our agreements.
Multichannel is designed for medium or large enterprises sending 5 000 documents or more each month. For businesses with a smaller or varying volume, check out Swipe – Multichannel’s younger sibling. Swipe is developed for businesses using some selected channels and a smaller monthly distribution volume. A few keystrokes and your mail have been swiped away. You just need a computer and a couple of minutes to get the job done. Swipe takes care of the rest.
We help you to update documents / invoices with information and offers
Integration with online banking for eFaktura (eInvoice) B2C and Avtalegiro (direct debit). Integration with Vipps and digital mailboxes in the Nordic region
Access to sent documents and invoices from the MyPage feature