noun_Email_707352 noun_917542_cc noun_Globe_1168332 Map point Play Untitled Retweet

Personalized Support

The faster an incident is solved; the more satisfied users are. With your business in mind, we offer quick, personalized support that can solve incidents before they are discovered by your users.

Our personalized support services focus on speed and insight to increase quality, self-service and user satisfaction.

Contact our competent Service Desk technical support agents in several ways for help and advice on how best to perform your digital tasks. They can guide you with their business and technical understanding. Alternatively, use the automated self-service ordering digital tools in one of our Service channels to carry out service requests and get immediate responses. If on-site support is needed or requested, our on-site support will show up and take care of the situation.

In our experience, the two most important aspects of the service are speed and insight. We know that automated services are the most effective channels for handling inquiries and requests. To gain this insight, we need to know what is happening across the environment at all times. That’s why the service includes a high volume of self-service channels, analytics, automation and cognitive capabilities, to ensure quick and efficient personalized support.

Mathias Åberg

Head of End-User Portfolio Global

Key Benefits

Self-Service and automated processes minimize manual work and improve delivery times.

Automated routine tasks​

Self-Service and automated processes minimize manual work and improve delivery times.

Clarity and visibility in ticket handling and ordering through a single point of contact.

Omni-channel services​

Clarity and visibility in ticket handling and ordering through a single point of contact.

Automated detection and proactive remediation of any known or emerging problem impacting user experience in the environment.

Proactive remediation​

Automated detection and proactive remediation of any known or emerging problem impacting user experience in the environment.

Key Features

Multilingual Service Desk

Our highly competent and experienced technicians not only speak your language but understand the inner workings of your business.

User satisfaction​

User satisfaction surveys ensure that your users’ support interaction experience remains as good as it can possibly be.

Personalized service​

Personalized user support with a 360˚-view.

Incident solved faster with Analytics

Real-time health visibility and ’time machine’ features let our technicians see what has happened on the device, thereby improving incident solving and minimizing the number of questions we need to ask the user.

Share on Facebook Tweet Share on LinkedIn