Jump to the next level of maturity in service management
By utilizing best practices and knowledge from different models and methodologies, our SIAM expands capabilities from classical process-oriented service management into managing the ecosystem as a whole and lets you focus on your core business with cost-efficient multi-vendor service orchestration.
We can help you coordinate service providers, their operational delivery and compliance, SLAs, IT processes, tool and even people. You will get a common operating model for seamless end-to-end service delivery across all suppliers. Our 24/7 services provide you with on-time and impact analyzed data for decision making, give you scalability, and improvement to your ICT agility to support business changes.
You will benefit from our real-life and hands-on SIAM experiences for running multi-vendor service management and ensure access to critical competencies; also in the future.
Kapil Vidhani
Head of SIAM Services
Key Benefits
Managed multi-vendor environment
Enable the use of the best practices and services from the best service providers.
Simplified and harmonized way of working
Improved business satisfaction and end user experience.
Improved productivity
Utilize synergies and agilities from multi-vendor ecosystems.
Key features
Driver of automation and collaboration culture
Focal point for continuous improvement shares service providers’ innovation and experience, and synchronises actions – faster and waste eliminated realisation of the benefits from SIAM for your ICT.
Governor of suppliers, services, processes, and contracts
One trusted partner to simplify routines and practicalities toward suppliers – less costs and more time for your ICT to interface with business.
Guardian of way-of-working, compliance, and compatibility
Single source of truth communicating and following the „rules of the club“ – improves the quality of your ICT.
Integrator of multi-vendor, -player, -domain & -tower
A holistic view of the ecosystem aligns ICT as a whole towards the business – your ICT will get better equipped to support business agility.