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Integrated AIOps Platform Services

Leverage the power of artificial intelligence to improve visibility and boost efficiency in IT operations

Integrated AIOps – the way ahead

Integrated AIOps – integrated artificial intelligence (AI) for IT operations is a holistic approach that integrates enterprise IT operations into one solution for the digital age. It employs big data, analytics, automation, AI, and machine learning capabilities to maximize the benefits and minimize operating costs while at the same time eliminating silos.

Integrated AIOps uses AI and machine learning technologies to boost operational efficiency with predictive, dynamic insights. The key benefits are predictive forecasting with higher accuracy, faster decision making, increased visibility, and faster root-cause analysis. This service integrates with various monitoring and TSM platforms and supports physically and logically separated multi-tenant environments.

Jani Hyppönen

Head of Integrated AIOps

The platform uses advanced machine learning algorithms that aggregate and correlate events, logs, and alerts from multiple sources, uncovering patterns that enable accurate root-cause analysis.

Accurate root-cause analysis

The platform uses advanced machine learning algorithms that aggregate and correlate events, logs, and alerts from multiple sources, uncovering patterns that enable accurate root-cause analysis.

The platform automates repetitive tasks with runbooks and workflows that can be configured on the go. It uses AI to identify potential use cases for ticket automation and elimination.

Process automation & IT ticket reduction

The platform automates repetitive tasks with runbooks and workflows that can be configured on the go. It uses AI to identify potential use cases for ticket automation and elimination.

The platform provides a single, central overview of your mission-critical assets and services, eliminating silos and ensuring service availability with no downtime.

Enriched operational visibility

The platform provides a single, central overview of your mission-critical assets and services, eliminating silos and ensuring service availability with no downtime.

What analysts say about us

ISG Provider Lens™ Next-Gen Private/Hybrid Cloud

TietoEVRY has been positioned as a Nordic Leader in Next-Gen Private/Hybrid Cloud – Data Center Services & Solutions in ISG Provider Lens™ report 2021. According to the report, TietoEVRY is ’one of the largest IT service providers in the Nordics and has strong hybrid IT capabilities’. It also mentioned that the company has ‘extensive experience in managed hosting with a strong understanding of the Nordics market.

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Intelligent Automation Solution and Services

ISG acknowledged TietoEVRY as a Nordic Leader in two Intelligent Automation quadrants: Intelligent Business Automation and AIOps in the 2020-2021 ISG Provider Lens™ Intelligent Automation Solutions and Services report. According to a new report, enterprises across industries worldwide are embracing digital transformation to future-proof their businesses. Intelligent automation is seen at the heart of this transformation.

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On the spotlight

TietoEVRY has been awarded a long-term next generation IT services contract for City of Stockholm

ietoEVRY will offer the City of Stockholm an IT environment covering state-of-the-art digital services, including automation and AIOps.

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Optimise your IT operations with AIOps

Raising productivity of IT operations by 35% to 45% sounds like magic? We can make that happen.

Read more in our blog

Are you ready for the evolution of Next-Gen Enterprise Services?

With TietoEVRY’S Next-Gen Enterprise services, you can be at the forefront of the revolution.

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TietoEVRY and OpsRamp partner to speed up adoption of AIOps in the Nordics

The OpsRamp availability platform enhances TietoEVRY’s IT infrastructure and application management services.

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TietoEVRY to boost K Group’s growth with new technologies and automation

TietoEVRY and Kesko will continue to collaborate on continuous operational IT services with a development focus.

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Key features

Service and topology discovery

Help your IT teams model business-critical services and their underlying application and infrastructure stacks. Service maps help pinpoint root causes of IT service degradation, deliver realtime visibility over IT service health, and identify key performance. Topology maps reveal insights and real-time dependencies for enterprise application and infrastructure layers.

Intelligent event management powered by AI

Consolidate native and third-party events from legacy and next-generation workloads with noise elimination plus contextualization and correlation to reduce the overall volume of events. Ensure faster resolution by automatically routing incidents to the right teams.

Predictive intelligence

Predict outages and gather inferences using the power of the platform’s cognitive engine. The platform uses AI to classify structured and unstructured data, identifies patterns, and creates clusters of incidents and requests.

Zero-touch automation

Solve tickets and execute business process flows without manual intervention. Our automation framework lets technicians store standard operating procedures, remediations, and automation policies in one place. Integrate any existing automation platform and leverage the power of zero-touch setup with the self-healing functionality

Telemetry analysis

Aggregate data that is in the form of events, metrices, and logs in a structured or semi-structured format and condense it into analytics using the power of AI to enable predictive recommendations and zero-touch automation.

Integrated dashboards

A single, real time, configurable view for IT availability and performance with data consolidated from multiple sources plus built-in interactive, customizable dashboards and operations reporting modules.

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