SIAM in every IT ecosystem
Don't let complexity slow you down. Let us integrate and manage your multi-vendor ecosystem with our cutting-edge SIAM.
Head of SIAM Services
The supplier’s best practices are used to create the best service.
Improved business satisfaction and end user experience.
Synergies from ecosystems and cloud agility utilised by ICT.
We can be the driver of harmonisation, continuous improvement, automation and collaboration culture. Having continuous improvement as your focal point synchronises actions, eliminates waste and helps share service providers’ innovation and experience.
We can be the governor of suppliers, services, processes, finance and contracts. Having one trusted partner simplifies routines and practicalities toward suppliers.
We can be the guardian of ways-of-working, guidelines, policies, compliance and compatibility: a single source of truth in communicating and following the 'rules of the club'.
We are an integrator of multi-vendor, multi-player, multi-domain and multi-tower services and have a holistic view of the ecosystem, aligning ICT as a whole with the business.
A holistic view of the ecosystem helps you understand the business impact of underlaying services and service providers’ roles. Tactical SIAM with suppliers, services, financial, continual improvement management services. Operational SIAM with process governance, change administration, and test coordination services.
Competences, roles, and capabilities expand SIAM from traditional process-oriented service management to managing the ecosystem as a whole. Cross-services SIAM for security, cloud/SaaS, DevOps, Automation, IoT, products, and programs. Services for advisory, consulting, and transformation.
Practical coordination for collaboration and leadership in all situations. Multi-vendor service desk for managing the lifecycle of tickets, administrating problems, coordinating P1 situations, and leading Major Incidents.