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IT ecosystem as-a-service

Don't let complexity slow you down. Let us integrate and manage your multi-vendor ecosystem with our cutting-edge SIAM.

Reza Abbasi

SIAM Sales & Business Development Lead

Tieto Service Integration and Management (SIAM)

By merging with the best practices and knowledge of different models, methodologies, and themes, Tieto SIAM expands its capabilities from classical process-oriented service management into managing the ecosystem as a whole.

The supplier’s best practices are used to create the best service.

Managed multi-vendor environment

The supplier’s best practices are used to create the best service.

Improved business satisfaction and end user experience.

Simplifed and harmonized way of working

Improved business satisfaction and end user experience.

Synergies from ecosystems and cloud agility utilised by ICT.

Improved productivity

Synergies from ecosystems and cloud agility utilised by ICT.

Key features

A driver of new cultures

We can be the driver of harmonisation, continuous improvement, automation and collaboration culture. Having continuous improvement as your focal point synchronises actions, eliminates waste and helps share service providers’ innovation and experience.

A governor of routines and practicalities

We can be the governor of suppliers, services, processes, finance and contracts. Having one trusted partner simplifies routines and practicalities toward suppliers.

A guardian of guidelines

We can be the guardian of ways-of-working, guidelines, policies, compliance and compatibility: a single source of truth in communicating and following the 'rules of the club'.

An integrator of services

We are an integrator of multi-vendor, multi-player, multi-domain and multi-tower services and have a holistic view of the ecosystem, aligning ICT as a whole with the business.

SIAM services

SIAM – service management

A holistic view of the ecosystem helps you understand the business impact of underlaying services and service providers’ roles. Tactical SIAM with suppliers, services, financial, continual improvement management services. Operational SIAM with process governance, change administration, and test coordination services.

Cross-services SIAM

Competences, roles, and capabilities expand SIAM from traditional process-oriented service management to managing the ecosystem as a whole. Cross-services SIAM for security, cloud/SaaS, DevOps, Automation, IoT, products, and programs. Services for advisory, consulting, and transformation.

SIAM – service integration

Practical coordination for collaboration and leadership in all situations. Multi-vendor service desk for managing the lifecycle of tickets, administrating problems, coordinating P1 situations, and leading Major Incidents.

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