Swedish insurance company Folksam has invested heavily in a total digital transformation in recent years to ensure the best customer experience. Folksam has now decided to give software and IT services company Tieto the mission to future-proof its infrastructure.
Tieto and Folksam have a relationship dating back to 2012, when Tieto was entrusted with the task to manage Folksam’s infrastructure and applications. In recent years, Folksam has responded to the increased digitalisation of society by undertaking a major restructuring of its entire operations.
Increased digitalisation is one of Folksam’s main focus areas. As Folksam’s partner, Tieto will build an infrastructure that enables an even higher level of automatisation, increases data-driven development and meets the need of both the market and customers at a faster rate through more frequent releases. Investing in a modern IT environment also strengthens Folksam’s position as an attractive employer for IT specialists.
The deal is worth more than SEK 600 million and extends over 5 years. Folksam will from now on use Tieto’s standardised services within areas such as Private Cloud and service bundles such as IaaS, PaaS, and SaaS. With the help of Tieto’s service Application Cloud Assessment, Folksam will also get a clear overview of its application portfolio and its modernisation journey toward cloud-based solutions. Folksam will also receive the added value of Tieto’s ecosystem, which includes subsidiary Avega with its vast expertise within cloud solutions, agile change processes and Microsoft and RedHat.
”Our partners in the insurance industry are quickly facing increased demands and expectations from their customers. In such a competitive industry, it’s important to be able to offer customers the best service possible and to quickly get new updates and offers to market. Transitioning to Tieto's own cloud services provides exactly those types of possibilities for increased innovation,” says Gun-Marie Rinaldo, Customer Executive at Tieto.
The changing needs that Folksam is seeking a solution for are mirrored to a great extent by Tieto’s own journey as a company – from being the leading supplier of infrastructure to also being the partner that creates business development through digitalisation and steps into the future together with the customer. A key part of Tieto’s concept for success is to have close customer relationships in combination with strategic expansion.
”We are proud of the increased trust that Folksam is giving Tieto in relation to its digital change journey,” says Gun-Marie Rinaldo.
Gun-Marie Rinaldo, Customer Executive, Tieto
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Tieto aims to capture the significant opportunities of the data-driven world and turn them into lifelong value for people, business and society. We aim to be customers’ first choice for business renewal by combining our software and services capabilities with a strong drive for co-innovation and ecosystems.